Dynamic professional with a proven track record at SEISMIC FVS and London Drugs, excelling in task prioritization and conflict resolution. Adept at training and developing teams, I leverage strong problem-solving skills and flexibility to enhance operational efficiency. Committed to quality assurance, I deliver exceptional results while fostering positive customer relations in fast-paced environments.
Hi, I’m
Zolfakar Esmael
Abbotsford,BC
Summary
Overview
6
years of professional experience
Work History
SEISMIC FVS
Structural Fastener
07.2024 - Current
Job overview
- Applied effective time management techniques to meet tight deadlines on new construction projects all across the Fraser Valley.
- Proved successful working within tight deadlines and a fast-paced environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
London Drugs
Technical Specialist
08.2021 - 07.2024
Job overview
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on company resources.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed technical requirement documentation for new software and tech products.
- Delivered polished presentations detailing technical specifications and benefits of new products, systems and components.
- Delivered efficient customer service by diagnosing, repairing, and returning products promptly.
- Executed diverse responsibilities including photo-related services and creative projects from gift making to passport photo processing.
Mcdonalds, PDI FOODS
Crew Trainer
04.2019 - 08.2021
Job overview
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Developed and implemented successful onboarding program.
Education
University of The Fraser ValleyAbbotsford, BC
Bachelor Of Visual Arts from Fine Arts
04.2027
University Overview
Fine Arts Major
Business Administration Minor
Skills
- Task prioritization
- Recordkeeping
- Calm under pressure
- Social perceptiveness
- Conflict resolution
- Customer relations
- Friendly, positive attitude
- Quality assurance
- Organization
- Relationship building
- Team building
- Training & Development
- Team management
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Interests
Fine arts, reading, writing, creative projects development, and graphic arts
Timeline
Structural Fastener
SEISMIC FVS
07.2024 - Current
Technical Specialist
London Drugs
08.2021 - 07.2024
Crew Trainer
Mcdonalds, PDI FOODS
04.2019 - 08.2021
University of The Fraser Valley
Bachelor Of Visual Arts from Fine Arts
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