Zoleikha Emami
North Vancouver,BC
Summary
Proven leader and efficient Store Manager at Northern Reflections, adept in customer service and problem-solving. Enhanced customer satisfaction and streamlined store operations through effective employee training and inventory management. Excelled in multitasking and fostering a positive work environment, ensuring high levels of productivity and client relations without exceeding a single numerical percentage.
Overview
9
9
years of professional experience
Work History
Store Manager
Northern Reflections
06.2015 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Science - Chemistry
Esfahan University
Esfahan, Iran06.1985
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Friendly and Positive
- Employee Scheduling
Languages
Persian
Native or Bilingual
English
Professional Working
Timeline
Store Manager
Northern Reflections
06.2015 - 01.2024
Bachelor of Science - Chemistry
Esfahan University
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