Zoja Milosevic

• Part time position, 20-40 hours per month
• Sample collection and lab turnaround that may involve travel/pickup and drop-off [wastewater and oil]
• Sample labeling and records keeping
• Results analysis and comparison, statistics
• Report writing and presentation.

• Part time position, 20-40 hours per month
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.

Reference available upon request.

• Part time position, 20-40 hours per month
• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Managed cash register after end of shift to balance and record accurate transactions.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Utilized upselling techniques to promote additional products and increase sales.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
• Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
• Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.

Reference available upon request.