Zoila Nieto

• As a Quality Control professional, I ensured service quality through inspections, documentation, and standardized procedures. Managed daily inspections of 5+ service procedures, ensuring 98% compliance with quality standards.
• Solved problems, collaborate with company's strategic plans, and focus on continuous process improvement. Spearheaded 3 continuous improvement projects in collaboration with cross-functional teams, leading to a 15% reduction in process errors and a 10% increase in operational efficiency.
• Managed inventory of testing tools and maintain accurate records to consistently meet quality standards, supporting the business objectives. Successfully managed an inventory of over 50 health and care items, ensuring 100% availability and zero stockouts, while reducing costs by 12% through effective procurement and maintenance strategies.

• As Chief Integrated Management Systems and Continuous Improvement Officer, Managed implementation of integrated management systems aligned with ISO 9001, ISO 14001, ISO 45001 among others. Successfully implemented integrated management systems across three facilities, resulting in a 25% reduction in operational discrepancies and enhancing overall compliance rates to 98% within the first year.
• Coordinated audits, developed documentation, managed corrective actions, and worked with teams to optimize processes, ensuring compliance and continuous improvement. Coordinated 12 internal audits annually, identifying and addressing compliance gaps, which led to a 30% improvement in process efficiency and a 15% decrease in non-conformities year-over-year.
• Supervised the incident reporting system, and provided training on quality systems. Oversaw an incident reporting system that tracked over 150 incidents per year, implementing corrective actions that contributed to a 40% reduction in workplace incidents. Additionally, trained over 100 employees on quality systems, enhancing staff competency and awareness, which resulted in an increase in quality assurance scores by 20%.

• As Head of Quality Assurance, Standardized supply chain criteria, monitored production, and ensured compliance with technical specifications. Standardized supply chain criteria across 15 suppliers, improving compliance rates to 95% and reducing quality-related issues by 20% in production over a 12-month period.
• Managed reverse logistics, addressed customer complaints, and collaborated with sales team on product specifications. Effectively managed reverse logistics for over 200 returned products annually, reducing turnaround time for processing returns by 30%. Additionally, resolved 85% of customer complaints within 24 hours, improving customer satisfaction scores by 15%.
• Additionally, Supervised laboratory operations and maintained ISO 17025, ISO 9001, and ISO/TS 16949 certifications. Oversaw laboratory operations that processed approximately 1,000 tests per month, ensuring consistent compliance with ISO 17025, ISO 9001, and ISO/TS 16949 certifications, contributing to a 100% successful audit rate during annual evaluations.

• As Head of Quality Assurance, supervised all quality control aspects, including developing policies, conducting inspections, and performing tests to ensure products meet standards and specifications. Developed and implemented quality control policies that resulted in a 20% reduction in product defects and ensured compliance with industry standards for over 1,500 products annually.
• Focused on process improvement, staff training, managing supplier quality, and maintaining documentation, ensuring compliance with high-quality standards and regulatory requirements. Spearheaded 5 process improvement initiatives that increased production efficiency by 15% and reduced waste by 10%. Trained 30 staff members on quality standards and best practices, leading to a 25% increase in audit scores and compliance with regulatory requirements.