Zoila Alvarado
Palm Desert
Summary
Professional with strong background in front office operations, adept at managing multi-line phone systems, scheduling, and customer service. Known for effective team collaboration and flexibility in meeting changing needs. Skilled in administrative tasks, communication, and problem-solving. Valued for reliability and consistent achievement of results.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Front Office Representative
Planned Parenthood of the Pacific Southwest
01.2022 - 12.2024
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Provided exceptional customer service by actively listening to guest concerns or requests in order to tailor personalized solutions that exceeded expectations.
- Maintained a professional demeanor while handling high-pressure situations and upset guests, resulting in successful conflict resolution.
- Ensured accuracy in billing procedures, preventing discrepancies between guest charges and invoiced amounts.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Enrolling patients into available funding programs, and verifying patients insurance.
- Appointment scheduling, billing process, quality insurance, and reporting.
Surgery Scheduler/Front Desk Receptionist/Referral Coordinator
Borrego Health
08.2010 - 01.2022
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Activities Assistant
California Nursing and Rehabilation Center
07.2008 - 08.2010
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Provided emotional support and companionship to improve quality of life for residents.
- Scheduled movies, entertainment, and other special events.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Documented preferences and helped develop relevant activities.
Receptionist/Assisted Living Caregiver
Atria Senior Living
05.2005 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced residents'' quality of life by providing compassionate and attentive care in daily tasks.
- Collaborated with interdisciplinary team members to optimize overall patient care and support.
- Assisted clients in maintaining independence by providing guidance during ambulation as needed around the facility''s premises.
- Implemented safe transfer techniques when assisting residents with mobility challenges, reducing the risk of falls or injuries.
- Maintained detailed documentation on resident interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
- Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
- Managed medication administration accurately to ensure resident safety and adherence to prescribed regimens.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06-1998
Skills
- Team player attitude
- Data entry proficiency
- Appointment scheduling
- Reception area maintenance
- Cash handling experience
- Visitor assistance
- Problem-solving skills
- Insurance verification
- Check-in management
- Fluent in English and Spanish
- Customer service
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Representative
Planned Parenthood of the Pacific Southwest
01.2022 - 12.2024
Surgery Scheduler/Front Desk Receptionist/Referral Coordinator
Borrego Health
08.2010 - 01.2022
Activities Assistant
California Nursing and Rehabilation Center
07.2008 - 08.2010
Receptionist/Assisted Living Caregiver
Atria Senior Living
05.2005 - 06.2010
High School Diploma -
Palm Desert High School
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