Zoie George
Sunnyvale
Summary
Results-driven Shift Supervisor with 3+ years of leadership experience in high-volume customer service environments. Skilled in team leadership, cash handling, training new employees, conflict resolution, inventory management, and fast-paced operations management. Strong communication and multitasking abilities with a proven track record of maintaining efficiency, delivering excellent customer experiences, and supporting store performance goals. Reliable, adaptable, and experienced in supervising teams while balancing operational responsibilities and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Supervisor
Starbucks
Los Altos
09.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels to maintain stock availability for busy shifts.
- Resolved customer complaints promptly to enhance overall experience.
- Implemented health and safety standards to promote a safe work environment.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Supervisor
Bober Tea And Coffee
Sunnyvale
12.2022 - 09.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels to maintain stock availability for busy shifts.
- Managed inventory levels and coordinated stock replenishment activities.
- Trained new employees on operational procedures and safety protocols.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Operated espresso machines and other equipment efficiently during busy shifts.
- Memorized recipes for specialty beverages and seasonal offerings.
Server
Country Gourmet
Sunnyvale
05.2021 - 12.2022
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served food and beverages according to menu specifications.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Assisted customers with product inquiries and provided recommendations.
- Organized supplies and restocked items in the service area as needed.
- Communicated effectively with coworkers to prioritize tasks during peak hours.
- Bussed and reset tables in an orderly fashion.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ 03.2026 - 05.2026
Homestead High School
Cupertino, CASome College (No Degree) - Business Administration
De Anza College
Cupertino, CASkills
- Customer service
- Team building
- Employee training
- Inventory management
- Policy and procedure development
- Staff development
Timeline
Bachelor of Arts - Business Administration
Arizona State University
03.2026 - 05.2026
Supervisor
Starbucks
09.2024 - Current
Supervisor
Bober Tea And Coffee
12.2022 - 09.2024
Server
Country Gourmet
05.2021 - 12.2022
Homestead High School
Some College (No Degree) - Business Administration
De Anza College