Zoi Berti
Tiburon
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Receptionist
2K Motion Capture
08.2023 - Current
- Meet and greet all visitors, creates a welcoming and warm environment, determine their needs, direct them to the appropriate employee or location and notify internal contact their guest has arrived
- Provide administrative and clerical support to office and human resources team when needed
- Enter and assign Facilities Requests using ticketing system
- Assist Facilities preparing and forwarding outgoing mail and packages when needed
- Support Facilities with processing FedEx shipment requests for various departments throughout the day including international shipments, when needed
- Perform general clerical duties including but not limited to filing, photocopying, and mailing as required
- Assist with ordering and maintaining office supplies
- Assist with preparing meeting rooms, ordering food and beverage service as needed
- Demonstrate a high level of professionalism in dealing with confidential and sensitive issues
- Work with the recruiting team to ensure all candidates are taken care of when they arrive for interviews
- Assist with ordering and coordinating food services for meetings ranging from 2 to 80
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Handled assignments independently with good judgement and critical thinking skills.
- Ensure visitors, vendors, and contractors sign NDA form on Envoy
- Sort mail, place packages in mail room and send out e-mail notifications of packages received
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Stylist
Revery
06.2023 - 07.2023
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Salon Assistant
Dipietro Todd Salons Academy
07.2017 - 06.2023
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Created attractive displays to promote salon services and products.
- Provided assistance to stylists when needed.
- Consistently met performance benchmarks set forth by management regarding product sales targets and upselling opportunities during service interactions.
- Supported salon marketing efforts by assisting in the creation of promotional materials and participating in local events.
- Developed strong relationships with salon vendors to ensure timely delivery of products while maintaining quality control standards.
- Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
- Streamlined appointment bookings using computerized systems, reducing errors and enhancing overall productivity within the salon setting.
- Increased client retention with effective communication skills and timely appointment scheduling.
- Recorded notes for future reference about customer preferences and services delivered.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
Customer Service Representative
Osher Marin JCC
10.2014 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped suggest gym memberships and classes based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided primary customer support to internal and external customers.
Education
Cosmetology License - Cosmetology
Greater East Bay Barbering Cosmetology
San Leandro, CA01.2020
High School Diploma -
Mira Costa High School
Manhattan Beach, CA06.2012
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Office Administration
- Administrative Support
- Schedule Management
- Documentation
- Proficient in: Word, Office 365, Outlook, Slack, Excel, Workday, Envoy, Jira
Timeline
Receptionist
2K Motion Capture
08.2023 - Current
Stylist
Revery
06.2023 - 07.2023
Salon Assistant
Dipietro Todd Salons Academy
07.2017 - 06.2023
Customer Service Representative
Osher Marin JCC
10.2014 - 07.2017
Cosmetology License - Cosmetology
Greater East Bay Barbering Cosmetology
High School Diploma -
Mira Costa High School
Similar Profiles
Mingyang XuMingyang Xu
3D Animator at EAE3650 Motion Capture Course Project3D Animator at EAE3650 Motion Capture Course Project
Zachary HounihanZachary Hounihan
Director of Photography at Corporate Capture LLCDirector of Photography at Corporate Capture LLC
CALEB OWENSCALEB OWENS
Prototype Fabrication Specialist at Carbon Capture Inc.Prototype Fabrication Specialist at Carbon Capture Inc.