Zohreh Ramezani
Montreal,Canada
Summary
Proactive and customer-focused professional with extensive experience in administrative support, customer service, and operational excellence. Adept at managing financial transactions, ensuring accuracy in records, and delivering high-quality service in dynamic environments. Multilingual with exceptional organizational and interpersonal skills, committed to fostering seamless communication and collaboration in diverse team settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
IGA Alimentation Shnaidman Pagano Cavendish
01.2024 - 09.2024
- Managed over200 daily transactions with precision, ensuring adherence to company policies and standards
- Delivered personalized customer service, addressing inquiries and resolving issues to enhance customer satisfaction
- Supported financial operations, including balancing cash registers and preparing end-of-day reports
- Collaborated with team members to optimize workflow and maintain a clean, organized checkout area
- Recommended solutions to customer needs and inquiries, showcasing a consultative approach
English Teacher
Kish Institute of Science and Technology
01.2019 - 01.2022
- Developed and delivered tailored lessons to diverse groups, fostering strong communication skills
- Assessed student progress through homework and exams, providing personalized guidance
- Maintained meticulous records of student attendance and grades, demonstrating strong organizational abilities
- Designed learning strategies that increased student engagement and comprehension
Education
French Language Course -
Centre Saint-Louis
Montreal, QC12.2023
Bachelor’s Degree - English Language and Literature
Payam Noor University
12.2019
Skills
- Microsoft Office Suite
- Customer Service Excellence
- Cash Handling
- Transaction Management
- Administrative Support
- Time Management
- Collaboration
- Attention to Detail
- Familiarity with Digital Banking Tools
- Needs-Based Assessments
Certification
Second Class ICDL Computer Operator Certification
Languages
English
French
Persian
Additional Notes
- Plan to pursue further studies in finance to expand knowledge and contribute more effectively to financial services and banking operations
- Passionate about delivering solutions that enhance customer satisfaction and loyalty.
- Referred by Josue Anagonou,personal banker at BMO
- Strong interest in advancing a career in banking and financial services.
Timeline
Cashier
IGA Alimentation Shnaidman Pagano Cavendish
01.2024 - 09.2024
English Teacher
Kish Institute of Science and Technology
01.2019 - 01.2022
Bachelor’s Degree - English Language and Literature
Payam Noor University
French Language Course -
Centre Saint-Louis
Similar Profiles
Kadria McNealKadria McNeal
Tax Supervisor at Johnson, Stone & Pagano, P.S.Tax Supervisor at Johnson, Stone & Pagano, P.S.
Timothy SchmitzTimothy Schmitz
Janitorial at Ongap - Frank PaganoJanitorial at Ongap - Frank Pagano
Calvin CarrollCalvin Carroll
Car Salesmen at Brandon PaganoCar Salesmen at Brandon Pagano