Zohra Majeed
Edmonton,Alberta
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
13
13
Certifications
Work History
Customer Service Manager
Carrefour Istanbul
01.2021 - 02.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Associate Sales Manager
Integrated ICT Solutions
01.2012 - 01.2017
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Retail Sales Associate
Integrated ICT Solutions
02.2018 - 01.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
IT MOC Manager
MTN (Mobile telecommunication company Kabul)
01.2010 - 01.2012
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
IT and customer support technician
MTN (Mobile telecommunication company Kabul)
01.2005 - 01.2010
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
HR & Finance Assistant
KPMG International
01.2003 - 01.2005
- Input financial data and produced reports using [Software].
- Reported financial data and updated financial records in ledgers and journals.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
Education
Bachelor of Science -
GhoharShad University
Peshawar, PakistanBachelor of Business Administration - undefined
University of the People
Skills
Report Preparation
Certification
PMP Preparation course
Timeline
Customer Service Manager
Carrefour Istanbul
01.2021 - 02.2023
Retail Sales Associate
Integrated ICT Solutions
02.2018 - 01.2021
Associate Sales Manager
Integrated ICT Solutions
01.2012 - 01.2017
IT MOC Manager
MTN (Mobile telecommunication company Kabul)
01.2010 - 01.2012
IT and customer support technician
MTN (Mobile telecommunication company Kabul)
01.2005 - 01.2010
HR & Finance Assistant
KPMG International
01.2003 - 01.2005
Bachelor of Science -
GhoharShad University
Bachelor of Business Administration - undefined
University of the People