Zohra Majeed
Edmonton,Canada
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Carrefour
01.2021 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Cashier
Migros Supermarkt
02.2018 - 12.2020
- Processed transactions accurately using POS systems, handling cash, credit, and digital payments.
- Greeted and assisted customers, ensuring a positive shopping experience and helping to resolve any issues.
- Maintained checkout area cleanliness and organized displays to promote additional sales.
- Assisted with inventory checks, price labeling, and restocking shelves as needed.
- Met and exceeded daily transaction goals by maintaining a steady workflow and prioritizing customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Assistant
Finest Supermarket
02.2012 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Education
BBA -
University of The People
USA 01-2027
High School Diploma -
Naheed Shaheed High School
Pakistan Peshawar 06-2002
Skills
- Customer Service
- Cash Handling
- Point-of-Sale Systems
- Attention to Detail
- Multitasking
- Problem-Solving
Languages
English
Persian
Pashto
Hindi
Turkish
Timeline
Customer Service Associate
Carrefour
01.2021 - 02.2023
Cashier
Migros Supermarkt
02.2018 - 12.2020
Cashier Assistant
Finest Supermarket
02.2012 - 01.2018
BBA -
University of The People
High School Diploma -
Naheed Shaheed High School
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