Zohra HAMIDAT
Lachine,Canada
Summary
Experienced operations management and continuous improvement specialist, supporting teams in the implementation and optimization of programs and operational processes. With a strong background in food services, catering, and retail industries, I have consistently contributed to enhancing performance, quality, and safety while fostering team development and skills growth. Currently seeking a new mobile challenge, open to assignments in remote camps, isolated environments, offshore platforms, or multicultural contexts, where I can leverage a collaborative leadership style and a results-driven approach to deliver impactful and sustainable outcomes.
Overview
23
23
years of professional experience
Work History
Operations Director
Part du Chef / Groupe Part
12.2023 - Current
- Optimized the operational chain (production, logistics, delivery, traceability) while ensuring strict compliance with food safety standards (MAPAQ and governmental regulations).
- Supervised multidisciplinary teams, including individuals in training as part of social reintegration programs (mental health challenges, psychosocial issues, refugees).
- Contributed to the implementation of a certified training program recognized by provincial and federal governments, supporting sustainable workforce integration.
- Supported organizational restructuring to strengthen profitability, service development, and growth.
- Oversaw relationships with suppliers, external service providers, and subcontractors, including contract management and performance tracking.
Environment, Health & Safety Manager (Seasonal)
Club Med - Bahamas & Turks and Caicos
04.2021 - 06.2023
- Implemented operational procedures and standards in health, safety, and hygiene (HACCP, Green Globe).
- Ensured full regulatory compliance and successful completion of external audits.
- Deployed and monitored sanitary protocols (including COVID-19 measures) across all departments.
- Developed and tracked EHS performance indicators, coordinating corrective actions when necessary.
- Managed emergency situations with calm and efficiency, maintaining a safe environment for both staff and guests.
- Supported daily operations and documentation management using Microsoft Office and GSuite.
Territory Manager
Première Moisson
06.2016 - 09.2019
- Supported business partners in improving operational profitability and regulatory compliance.
- Designed and implemented turnaround strategies, achieving up to 65% market share and generating 85% of the network’s EBITDA.
- Developed and monitored budgets, recommended strategic adjustments, and oversaw expenditures.
- Created and conducted internal audits focused on compliance, quality, and HR best practices.
- Analyzed operational and financial data to produce accurate reports and guide decision-making.
Territory Manager
Mito Sushi
06.2014 - 06.2016
- Supervised 65 grocery store sushi counters (IGA & Metro) across multiple locations.
- Developed and implemented turnaround strategies, resulting in an average sales increase of over 20% for underperforming sites.
- Participated in New Product Development and Francization committees to support product innovation and compliance.
- Conducted internal audits and financial analyses to improve operational performance and ensure regulatory compliance.
- Designed and implemented risk management strategies to minimize potential impacts.
- Led recruitment initiatives and ensured smooth onboarding for new hires.
Food Services Director
Aramark
04.2012 - 06.2014
- Led a major contract renewal and restructuring project for Polytechnique Montréal and Bell Mobility, improving service delivery and operational efficiency.
- Launched an urban agriculture initiative in collaboration with internal and student sustainability groups, aimed at reducing plastic waste and environmental impact.
- Enhanced employee engagement and improved working conditions within a unionized environment.
- Managed the annual budget, optimized costs, and maintained strict financial control.
- Designed and executed operational strategies to improve profitability and streamline service processes.
- Directed innovative projects to strengthen the company’s brand image and market positioning.
- Monitored key performance indicators (KPIs), analyzed operational reports, and developed targeted action plans to enhance client satisfaction.
- Represented the company at professional events and maintained strong relationships with institutional partners.
Corporate Territory Director
Van Houtte (Café-Bistro Division)
06.2010 - 04.2012
- Achieved the highest sales growth award in 2011 through targeted commercial strategies and operational excellence.
- Designed and implemented operational strategies to improve profitability and streamline service performance.
- Participated in the Standards and Compliance Committee, contributing to the development of company-wide quality benchmarks.
- Motivated and coached teams to achieve high levels of collective performance and deliver superior customer experience.
- Managed the annual budget, optimized costs, and ensured strict financial oversight.
Food Services Director
Groupe Allegro
06.2008 - 06.2010
- Managed food service operations for a senior living facility, ensuring high-quality service and compliance with hygiene standards.
- Awarded Best Food Services Director of the group in 2010 for outstanding leadership and operational results.
- Designed and standardized balanced menus to meet nutritional and dietary needs.
- Oversaw the annual budget, optimized costs, and maintained strict expense control.
Restaurant Manager & Head Chef
Le Pain Quotidien
02.2003 - 12.2007
- Developed and revitalized the catering service, increasing revenue and client retention.
- Oversaw all kitchen and front-of-house operations, including purchasing, staffing, and service quality.
- Ensured strict compliance with hygiene and safety regulations, including cleanliness and facility inspections.
- Managed inventory and stock control: monitored product expiry dates, handled supplier orders, and supervised deliveries.
- Directed the day-to-day restaurant operations, ensuring efficient workflows and high-quality customer service.
- Planned and organized special events, including themed evenings and private dining experiences.
Education
Advanced English Language Course
Suncoast Technical College
03.2020
Food Safety and Sanitation Management Certification - undefined
MAPAQ Quebec
CAP - Culinary Arts
Charles de Gaulle School of Hospitality and Culinary Arts
06.1999
CAP - Sales and Customer Relations
Lycée Léonard de Vinci
Skills
- Continuous Improvement
- Performance & Budget Management
- Food Safety (HACCP, MAPAQ)
- Compliance & Auditing
- Health & Safety (HSE)
- Microsoft Office Suite
- Risk & Quality Management
- Performance Monitoring
Languages
French: Native
English: Professional working proficiency
Arabic (Dialect): Professional working proficiency
Spanish: Beginner
Timeline
Operations Director
Part du Chef / Groupe Part
12.2023 - Current
Environment, Health & Safety Manager (Seasonal)
Club Med - Bahamas & Turks and Caicos
04.2021 - 06.2023
Territory Manager
Première Moisson
06.2016 - 09.2019
Territory Manager
Mito Sushi
06.2014 - 06.2016
Food Services Director
Aramark
04.2012 - 06.2014
Corporate Territory Director
Van Houtte (Café-Bistro Division)
06.2010 - 04.2012
Food Services Director
Groupe Allegro
06.2008 - 06.2010
Restaurant Manager & Head Chef
Le Pain Quotidien
02.2003 - 12.2007
Food Safety and Sanitation Management Certification - undefined
MAPAQ Quebec
CAP - Culinary Arts
Charles de Gaulle School of Hospitality and Culinary Arts
CAP - Sales and Customer Relations
Lycée Léonard de Vinci
Advanced English Language Course
Suncoast Technical College
Similar Profiles
Prince GoyalPrince Goyal
SEO Associate at Performics (Part of Publicis Groupe)SEO Associate at Performics (Part of Publicis Groupe)
Andrii GavrylenkoAndrii Gavrylenko
Avionics Technician (Ground Engineer) at H3Operation (PART-145, Part-M, PART-147)Avionics Technician (Ground Engineer) at H3Operation (PART-145, Part-M, PART-147)
Nick TrembleyNick Trembley
Parks and Facilities Maintenance/Arena Attendant at Norfolk County (Part Time Casual) and City of Brantford (Part Time Casual)Parks and Facilities Maintenance/Arena Attendant at Norfolk County (Part Time Casual) and City of Brantford (Part Time Casual)
SAMUEL BATA MSHELIASAMUEL BATA MSHELIA
Integration engineer at OOREDOO QATARIntegration engineer at OOREDOO QATAR
Emmanuel EsanEmmanuel Esan
Adjuster at Enveloppe Laurentide Inc.Adjuster at Enveloppe Laurentide Inc.