Zohra Chariyeva
Scarborough,Ontario
Summary
Highly motivated administrative support professional and customer service representative with more than 7 years of experience of providing administrative support in retail and call center oriented settings. Adept in multi-tasking, identifying priorities and meeting tight deadlines without compromising quality. My objective is to obtain a position with a reputable company that has growth potential and will allow me to use my skill set and knowledge base that I have gained from my previous employers. Excellent written and verbal communication skill in English, French Russian and Persian.
Overview
8
8
years of professional experience
Work History
Bilingual Administrative Assistant
CAMH Foundation
Toronto, Ontario
02.2024 - Current
- Monitor the Sunrise Challenge email inbox
- Triage process all inbound correspondence
- Respond to inbound email and telephone inquiries from donors
- Provide technical support for registration and page management to participants through video calls (screen-sharing), phone calls, and emails including FAQ’s and digital support
- Liaise with team leads and participants for the purposes of stewardship and engagement
- Record and track all correspondence and appropriate notes
- Provide support as needed to the Sunrise Challenge 2023 team leads
Bilingual Administrative Assistant
Gelman & Associates Family Law Attorney
North York, ON
02.2023 - 02.2024
- Handled a number of high paced administrative duties that require independent judgment in the use of work methods and procedures.
- Maintained high volume of calls and directed to the right departments if needed- approximately 40 per day
- Responded to email queries and concerns to provide immediate resolution and improve retention
- Managed lawyer’s calendars to coordinate and schedule clients for initial consultations based on lawyers’ availability– 10 bookings per day
- Prepared and sent out the invoices to clients
- Referred clients to the right lawyers based on the area of law requested via their Employment Assistance Program (EAP) – meeting the deadline of 50 cases per day
- Routed correspondence to ensure efficient communication between the team members as well as external clients
Bilingual Dealer Support Agent
Sym-Tech Dealer Services
North York, ON
08.2021 - 12.2022
- Efficiently corresponded with both the dealers and the end clients
- Daily administration and coordination of customer service activities
- Answered clients inquires related to their insurance packages in a timely manner
- Handled multiple tasks such as case management, phone calls management and emails management simultaneously
- Navigated through various internal systems as well as dealer platforms to meet the target and respond to customer’s inquiry accordingly
- Processed reinstatements, cancellations and transfers of the warranty contracts
- Implemented the exceptions according to the individual circumstances
- Processed reimbursements to the dealers for the cancelled contracts
- Placed the orders of the company’s products for the dealerships
- Advised the clients on the claims procedures and eligibilities
Bilingual Customer Service Representative
Optima Communication
Toronto, ON
01.2016 - 01.2022
- Contacted and communicate fluently with customers in both English and French
- Presented and signed up for the promotional offers on customers’ accounts based on their shipping needs
- Conducted surveys in French for feedback purposes while following a script line in a professional manner
- Updated and confirm the information on the file to ensure all the details are accurate
- Informed customers and register for the protection plans available for their existing lines of credits
Education
Bachelor of Arts - International Development Studies
York University
Toronto, ON04.2020
Skills
- Strong-communicator
- Time Management
- Problem-solving
- Data entry
- Proficiency in Microsoft Suite (Excel, Outlook, etc)
- Attention to details
- Multi-tasking
- Rapport building
- Prioritizing
- Clerical Support
Volunteer Experience
North Star News Organization :
- Wrote articles, conducted the interviews, edited the video & audio materials, did the research for a news journal oriented on the working class struggles throughout the GTA and other provinces in Canada on various international humanitarian issues oriented on the general working and middle class population. E.g. humanitarian crisis in Afghanistan after the Taliban withdrawal, health care crisis in Canada, masks being forbidden in Turkmenistan during the period of COVID lockdown, rent strike, pipeline on indigenous territories.
Timeline
Bilingual Administrative Assistant
CAMH Foundation
02.2024 - Current
Bilingual Administrative Assistant
Gelman & Associates Family Law Attorney
02.2023 - 02.2024
Bilingual Dealer Support Agent
Sym-Tech Dealer Services
08.2021 - 12.2022
Bilingual Customer Service Representative
Optima Communication
01.2016 - 01.2022
Bachelor of Arts - International Development Studies
York University
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