ZOHNY ZAMAN HUSSEIN

• Collaborated with team members to assemble high-quality products in a timely manner.
• Trained new employees on proper assembly techniques and safety protocols, fostering a culture of continuous improvement.
• Assisted with inventory management by tracking part usage and replenishing supplies as needed.
• Conducted regular inspections of assembled parts to ensure adherence to quality control guidelines.
• Laser engraving for company produced parts.

• Possessing specialist knowledge of operating systems, devices, applications and software
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Setting new/change in price in ERP [QAD] application
• Initiating paper-less approvals and requests- Automation

• Operated RF scanners
• Scanning of HU's and placing of orders in the correct pigeon holes in a very fast paced environment [Put-Away]
• Assisting packers in bundling and palletizing orders.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
• Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
• Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Providing and ensuring day to day administration task are carried out.
• Fulfilling managers requests and concerns.
• Setting up innovation and ethical ideas to reduce department burdens.
• Implementing, planning new work flows to bring efficiency in customer service grounds.
• Prepared detailed credit proposals for presentation to senior management, highlighting key factors influencing lending decisions.
• Collaborated with branch managers to develop business strategies, driving growth and profitability within the region.
• Mentored junior associates in developing their skills and knowledge of commercial banking services and procedures.
• Improved internal communication by establishing strong relationships with various departments, ensuring seamless coordination on client matters.

• Coordinating and leading team
• Filling shelves and keeping stock well-merchandized
• Updating drop lists and keeping stock updated
• Assisting in customer enquiry
• Led projects and analyzed data to identify opportunities for improvement.
• Collaborated with [department or management] to achieve [result].
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked with customers to understand needs and provide excellent service.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Completed minor preventative maintenance and mechanical repairs on equipment.
• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed team communications and information for meetings.
• Carried out day-day-day duties accurately and efficiently.
• Adhered to social distancing protocols and wore mask or face shield at all times.

• Looking after IT operations and technicians.
• Overseeing and providing an ideal solution to all technicians in case of delays and other hold up that may lead to escalations.
• Accordingly answer and assign technicians all the requests received through phone, emails, walk INS and service portal.
• To ensure that there is proper delivery of the services as per the rules and regulations of the organization as well as by abiding to its quality standards.
• To assess and analyze the problem, study its impact and to advise on the proper supportive functions that are necessary.
• To recognize the problem areas, congregate the relevant information and to conduct a thorough research to diagnose the source or the root cause of the issue.
• To recommend adjustments to meet the end users’ requirements and assist in determining, Maintaining | analyzing | identifying and monitoring the issues related to problem management.
• To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
• Being part of projects | working back to back with Business Analysts to bring in more ideas and Fulfilling wish lists.
• Developed and maintained courteous and effective working relationships.

Knowledge and vast experience on the underlined ERP Application Software.

PROSTIX - Key Revenue Software (Australian Renowned)

• Drilling into sales by branch, by customer or by product to compare sales with previous periods.
• Instant ability to identify which customers are buying which product, and more importantly which products are not being purchased.
• Provides our Sales team the edge over our competitors by allowing them to identify early market trends.
• Analysis by/of Sales team/s. instantly view margins, volumes and individual performance.
• Branch Sales of selected products today, versus yesterday, versus last week, versus last quarter, versus last year - all available instantly.

FINPOWER CONNECT- Loan and Deposit Management Software

(New Zealand Renowned)

• For use of our Hire Purchase/Finance team.

ORION – Comprehensive Management System Software

(New Zealand Renowned)

• For use of our Automotive subsidiary company.

Technician Competency

• To overcome and resolve Level 1 and Level 2 support & access related issues of above functionality/ organizing payments for supplier.
• Level 3 issues are escalated to Supplier which are not supported by Level 1 and Level 2 technicians i.e additional requirement and/or software malfunctions.

• Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
• Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
• Studied and understood technical manuals, procedural documentation and guides to maximize benefit of technology.
• Investigated hardware product issues involving materials and software and devised solutions.
• Strategically implemented new computer projects and hardware installations to improve workflow for employees.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Retained existing clients and developed new accounts by extending high quality and efficient support service.
• Patched software and installed new versions to eliminate security problems and protect data.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Configured hardware, devices and software to set up work stations for employees.

OTHER RESPONSIBILITIES :

• Admin / Purchasing work for our support team, clearing of payments for both local & Overseas Supplier.
• Keeping a proper record for all IT Asset movement / Inventory, Date of Purchase, Warranty Details and Payment records.
• Keeping Records of all IT policy forms and ensuring this is adhered to all times.
• Looking into escalations and root cause of issues.
• Talking to overseas ERP suppliers in case of Level 3 issues and new requirement.
• Being part of new software projects, bringing up ideas and new development.
• Keeping full inventory of spares and IT stock updated.
• Maintaining proper merchandizing standards in our IT storage room.

• Developed and delivered engaging sales presentations to convey product benefits.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Trained and mentored new sales representatives.
• Proactively managed client correspondence and recorded all tracking and communications.
• Utilized professional sales techniques to persuasively communicate with clients.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics for [Product or Service].
• Educated senior staff on product usage and maintenance.
• Set up calendar with customer birthdays and other special events for personal touch.
• Contacted customers and prospects to generate new business for projects to achieve company goals.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Communicated with customers to understand needs and recommend appropriate solutions.
• Recommended accurate and effective solutions to customers after identifying problems.

• Supported machine operators in setup and operation of production equipment resulting in efficient runs.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Monitored machinery in operation to identify concerns and make corrections or report complex problems.
• Supported current production needs by moving items between equipment, conveyors and staging areas.
• Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
• Maintained compliance with health, safety and environment practices.