Zohal Mirzadeh

Team Leadership: Supervise and mentor a team of associates, providing guidance, support, and feedback to ensure high performance and adherence to company standards.

Communication & Collaboration: Act as a liaison between management and associates, effectively communicating store goals, updates, and expectations to the team.

Problem Solving: Address operational challenges and implement solutions to improve efficiency, productivity, and customer satisfaction.

Customer Service Excellence: Lead by example in delivering exceptional customer service, resolving escalated customer issues promptly, and ensuring a positive shopping experience.

Precision Threading: Perform expert eyebrow threading, shaping brows according to clients' preferences and facial features, ensuring high accuracy and attention to detail.

Customer Consultation: Consult with clients to understand their needs and provide professional advice on eyebrow shapes and maintenance, ensuring satisfaction and repeat business.

Client Relationship Management: Build and maintain strong relationships with clients, fostering a loyal customer base through excellent service and personalized attention.

Time Management: Efficiently manage appointment schedules to minimize client wait times and maximize service productivity.

Guidance & Mentorship: Serve as a compassionate mentor, guiding children through difficult moments and teaching them coping mechanisms and appropriate behaviors in various settings, from home to school environments.

Behavioral Support & Safety: Provide direct support to children with developmental disabilities, including Autism Spectrum Disorder (ASD), to prevent self-harming behaviors and ensure their safety. Utilize de-escalation techniques and crisis intervention strategies to manage challenging situations effectively.

Skill Development & Education: Implement individualized treatment plans focused on developing critical life skills, such as communication, social interaction, and self-care, through structured activities and positive reinforcement.

Parent & Caregiver Collaboration: Work closely with parents and caregivers, providing guidance on implementing behavioral strategies at home and supporting them in fostering a nurturing and structured environment for their children.