Summary
Overview
Work History
Skills
Language Competencies
Volunteer Experience
Timeline
Generic

Zohab Sameja

Mississauga,ON

Summary

I am looking for new and great opportunities to showcase my abilities, strengthen your company, and experience life in Toronto. I am motivated, reliable, rigorous, and determined.

Overview

4
4
years of professional experience

Work History

Bilingual Blended Advisor

Concentrix
Mississauga, ON
09.2022 - Current
  • Evaluated and quality-checked client interactions to ensure high service standards.
  • Interacted with users through text and phone communication for support.
  • Relayed emergencies to appropriate jurisdictions for timely response.
  • Reported processes to upper management to facilitate decision-making.
  • Led and guided a team of professionals by fostering motivation and engagement.

Communication Coordinator

Johnson Control
Toronto, ON
07.2021 - 06.2022
  • Processed incoming customer calls regarding security systems and alarm irregularities.
  • Integrated new clients while proposing solutions for business expansion.
  • Facilitated service installations and maintenance by liaising between customers and technical support teams.
  • Resolved client issues effectively by coordinating with technical support for prompt assistance.

Skills

  • Budgeting
  • Stress management
  • Decision-making
  • Delegation
  • Effective communication
  • Time management
  • Collaboration
  • Problem solving

Language Competencies

  • English, native
  • Swahili, fluent (speaking, reading, writing)
  • French, fluent (speaking, reading,writing)

Volunteer Experience

Water For Life" Charity program, Fundraiser Manager Paris

2016 - 2019 

Actively involved in collecting funds to build and construct micro-dams and reservoirs to store the water safely for use all year round in Africa and Southeast Asia. Countries include (but are not limited to) Sri Lanka, Bangladesh, South Sudan, Malawi, Mali, Kenya, Ethiopia, Niger, and Pakistan.

Timeline

Bilingual Blended Advisor

Concentrix
09.2022 - Current

Communication Coordinator

Johnson Control
07.2021 - 06.2022

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Zohab Sameja