Summary
Overview
Work History
Education
Skills
Timeline
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Zoha Shaikh

Mississauga,ON

Summary

Hard-working post high school student with 4 years of proven communication, problem-solving and time management skills, focused on leveraging my abilities to successfully become an employee at your company, involving company growth and customer satisfaction. Committed and hardworking server with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

4
4
years of professional experience
2023
2023
years of post-secondary education

Work History

Sales Representative

Aventas
12.2023 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Built relationships with customers and community to promote long term business growth.

Barista/cashier/room Service Host

Hilton Hotel Meadowvale
01.2023 - 12.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Server/Host

The Crooked Cue
08.2021 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Crew Member

McDonald's
10.2020 - 08.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked front counter, drive-thru and kitchen.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Graduated -

Port Credit Secondary School

Skills

    Critical Thinking

    Problem Solving

    Cash Handling

    Time Management

    Adaptability

    Food Safety

    Smart Serve Certified

    Energetic

    Organized

    Customer service

    Customer Relationship Building

    Interpersonal communication skills

    Strong Work Ethic

    Teamwork and Collaboration

Timeline

Sales Representative

Aventas
12.2023 - Current

Barista/cashier/room Service Host

Hilton Hotel Meadowvale
01.2023 - 12.2023

Server/Host

The Crooked Cue
08.2021 - 10.2022

Crew Member

McDonald's
10.2020 - 08.2021

Graduated -

Port Credit Secondary School

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Zoha Shaikh