Zoha Shaikh
Mississauga,ON
Summary
Hard-working post high school student with 4 years of proven communication, problem-solving and time management skills, focused on leveraging my abilities to successfully become an employee at your company, involving company growth and customer satisfaction. Committed and hardworking server with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Sales Representative
Aventas
12.2023
- Interacting with people one on one and building a connection
- Promoted to Leadership
- Trained and promoted leaders
- Knowledge on products inside and out so i can explain the features and benefits that best fit their need
- Active listener
- Having excellent communication, interpersonal, and persuasion skills
- Having great work ethic and persistence to help reach my best potential.
Room service host/Cashier/Barista
Hilton Mississauga Meadowvale
01.2023 - 12.2023
- Provide guests with courteous, friendly, and efficient service
- Ability to remain calm and well organised under pressure while working quickly
- Ability to prioritise and maintain multiple orders
- Ability to properly operate the telephone and all software used for the POS system
- Customer service skills
- The ability to accept criticism and work well under pressure
- The ability to work well with others
- The ability to work on my own
- A good memory.
Hostess/Server
The Crooked Cue
08.2021 - 12.2022
- Made sure to greet customers with a positive attitude to give them a good first impression of the restaurant/business
- Bussed down tables and any empty plates or glass wear to seat new customers
- Provided good customer service
- Had high energy while doing any tasks
- Quickly responded to any customer requests
- Was able to provide customers with a clean table when during a dinner rush without getting stressed
- Passionate about serving others and eager to take on new responsibilities and leadership roles
- Have strong organisational skills which help me to excel as a hostess and a server.
Crew Member
McDonalds
10.2020 - 10.2021
- To maintain a constant, high-quality workplace focused on customer satisfaction, performance and service standards were established and implemented
- Able to work without getting agitated during a lunch rush
- Inspired the other crew members to provide their best effort and work
- Maintained a positive attitude toward the customers, calculated the right amount of money, and prepared drinks and meals quickly and effectively to please the customers
- Hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions.
Education
Graduated -
Port Credit Secondary School
Mississauga, ON06.2022
Skills
- Critical Thinking
- Problem Solving
- Cash Handling
- Time Management
- Adaptability
- Food Safety
- Smart Serve Certified
- Energetic
- Organized
- Customer service
- Customer Relationship Building
- Interpersonal communication skills
- Strong Work Ethic
- Teamwork and Collaboration
References
- Maryam Hanifi, McDonalds, 647-570-4323
- Akash, The Crooked Cue, 647-821-4115
- Dash, Hilton, 647-299-524
- Shelby, Aventas, 306-519-1034
Timeline
Sales Representative
Aventas
12.2023
Room service host/Cashier/Barista
Hilton Mississauga Meadowvale
01.2023 - 12.2023
Hostess/Server
The Crooked Cue
08.2021 - 12.2022
Crew Member
McDonalds
10.2020 - 10.2021
Graduated -
Port Credit Secondary School
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