(Zoe) Jingman Zong
Coquitlam,Canada
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
Crius Financial Services
2023.01 - Current
- Handled reconciliation of all financial Transactions, ensuring all financial data was accurate and up to date
- Implemented sound judgment under client's personal situation, and completed decision-making
- Exercised excellent interpersonal skills in managing relationships with client's, vendors, and stakeholders
- Coordinated marketing strategies to effectively Sell Services, resulting in a steady flow of new clientele
- Oversaw the enforcement of company policies and procedures in day to day store operation.
Regional Retail Manager
Castella Cheesecake
2021.09 - 2024.05
- Utilized advanced administrative skills to maintain accurate records keeping and manage scheduling for a team of 30 staff members
- Boosted team productivity by 25% through the use of clear and concise communication methods in maintaining membership and increasing membership sales
- Developed a proactive maintenance schedule to streamline maintenance and repairs, significantly improving overall equipment lifespan and performance
- Oversaw daily operations with a focus on managing purchase orders and liaising with suppliers
- Applied event planning expertise in organizing company events, meetings
- Exhibited leadership skills in coordinating various projects to ensure timely completion
- Managed large and complex databases using Excel to contributing to the company's business plan goals.
Marketing Coordinator
Nedex International Inc
2013.01 - 2021.07
- Answered questions and provide information to client's seeking immigration assistance or visa problem solving
- Drafted and reviewed complex government required immigration forms including educational institution applications, visa applications, and requests for accommodation
- Exhibited excellent problem-solving and ability to work Independently
- Utilized Microsoft Office suite to create, organize and maintain project schedules and databases in role as Coordinator
- Exhibited consistent ability to coordinate multiple tasks simultaneously while maintaining high attention to detail and quality control.
Supervisor
Laoshandong Noodle House
2015.01 - 2018.06
- Provided operational assistance such as scheduling employee shifts and work schedules
- Applied positive attitude managing various team members, resulting in a significant increase in productivity and staff morale
- Coordinated team training on emergency procedures to improved safety measures
- Developed and implemented training programs for staff on use of Point Of Sale system
- Exercised exceptional ability to prioritize in balancing competing demands in a fast-paced work environment.
Travel Consultant
Qualitour Holiday Inc
2015.11 - 2017.05
- Providing information obtained from comprehensive Internet Research to meet client's needs
- Developed travel plan for new customer to enhance efficiency of the help Desk services provided
- Facilitated travel arrangements and accommodations for individuals and groups
- Developed new strategies to increase accuracy in processing cash transactions
- Showcased practical approach in managing client's travel arrangement, scheduling activities and giving conflicts resolution.
Education
Diploma - Tourism Management
Capilano University
North Vancouver, BC06.2012
Skills
- Microsoft Office, ERP System, POS System
- Communication Skills
- Time Management
- Attention to Detail
- Multitasking
- Typing
- Filing and Document Management
- Scheduling
- Administrative Support
- Event Planning
- Class 5 Driver license
- Food safety and First aid with CPR
Certification
- Accident & Sickness Licence - BC Insurance Coucil
- First Aid - Vancouver First Aid
- Food Safe Level 1 - British Columbia Health Authority
Languages
English
Full Professional
Chinese
Native or Bilingual
Volunteer
Volunteer (Recreation Assistant ) at City of Coquitlam July 2024- Present
- Greeted visitors, provided information about city services and programs, and addressed any inquiries or concerns from the public.
- Participated in outreach activities to promote city events and services, helping to increase community awareness and participation.
- Helped set up and take down event equipment, distributed promotional materials, and provided general support to ensure events ran smoothly.
Timeline
Sales Representative
Crius Financial Services
2023.01 - Current
Regional Retail Manager
Castella Cheesecake
2021.09 - 2024.05
Travel Consultant
Qualitour Holiday Inc
2015.11 - 2017.05
Supervisor
Laoshandong Noodle House
2015.01 - 2018.06
Marketing Coordinator
Nedex International Inc
2013.01 - 2021.07
Diploma - Tourism Management
Capilano University
- Accident & Sickness Licence - BC Insurance Coucil
- First Aid - Vancouver First Aid
- Food Safe Level 1 - British Columbia Health Authority
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