Zoey (Xiaoyu) Situ
East Gwillimbury,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
Administrator
Santrade Plastics Group Inc.
Markham, Ontario
03.2012 - 11.2023
- Answered incoming calls and responded to customer inquiries, or redirect calls to appropriate colleagues.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained filing system for important documents such as contracts and invoices.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated meetings, conferences, travel arrangements.
- Maintained positive working relationship with fellow staff and management.
Store Manager
Nail Art Cafe Ltd. (Beauty Supplier)
Markham, Ontario
10.2007 - 11.2011
- Provide excellent customer service which exceeds clients’ expectations
- Effective manage all company’s operational activities on a daily basis
- Welcome customers as they enter the store by conveying an upbeat, positive manner
- Explain the benefits and features to clients and how options might better meet their needs and expectations, answering questions and providing additional information as required
- Approach customers and dealt effectively with them regarding any concerns about the products in a professional manner
- Complete service commitment, follow-up and call back client to ensure satisfactory resolution, when appropriate
- Make weekly product order list based on store inventory and sales forecasting
- Create marketing and monthly sales report and participate in company’s strategic planning
- Accurately enter and update customer data.
Administrator
Storm/Espe
Richmond Hill, Ontario
09.2006 - 10.2007
- Provided administrative support to and as directed by the management team as and when required
- Created a positive client experience by proactively welcoming clients, identifying their needs, quickly resolving client problems in a professional and understanding manner or referring them appropriately if needed and thanking clients for their business as they call the company
- Looked for opportunities to explain products and services and how options might better meet their needs and probing as required for suitability
- Responsible for product photo taking, editing and catalogue generating
- Successfully updated and maintained company’s website (http://www.espe.ca) with attention to details
- Participated in regular service & sales meetings and roll play sessions in order to keep up to date on company’s products and regulations
- Accurately took customer orders, make invoices and ship orders
- Being innovative when necessary to resolve client issues by following company’s policy.
Sales Representative
Rue de 2000 (Boutique)
Markham, Ontario
09.2005 - 03.2006
- Welcomed customers as they entered the store by conveying an upbeat, positive manner
- Resolved client problems in professional and understanding manner, referring as appropriate
- Successfully promoted new arrival items to customers by identifying right opportunities.
Education
International Business -
Seneca College of Applied Arts and Technology
01.2006
Skills
- Technical Support
- Account updating
- Data Entry
- Product Upselling
- Customer Relationship Management
- Complaint resolution
- Payment Processing
- Customer Service
- Quality Assurance
- Customer communications
- Analytical abilities
- Verbal and written communication
- Problem-solving skills
- Prospecting skills
- Resolving issues
- Interpersonal Skills
- Proficient in MS office
- Appointment Scheduling
- Product Knowledge
- Multitasking
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
References
References available upon request.
Timeline
Administrator
Santrade Plastics Group Inc.
03.2012 - 11.2023
Store Manager
Nail Art Cafe Ltd. (Beauty Supplier)
10.2007 - 11.2011
Administrator
Storm/Espe
09.2006 - 10.2007
Sales Representative
Rue de 2000 (Boutique)
09.2005 - 03.2006
International Business -
Seneca College of Applied Arts and Technology
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