Zoey Walton
Discovery Bay
Summary
Versatile server with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Texas Raodhouse
Jennifer Beckwith
Turlock
08.2022 - 08.2024
- Provided excellent customer service by attending to guest needs promptly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Recommended menu items and specials to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash and credit transactions accurately during busy service periods.
- Assisted in training new servers on restaurant procedures and best practices.
- Managed reservations and seating arrangements to optimize guest flow.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Elegant Bull
Frank Machado
Delhi
01.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
Great American Grill
Kayla Casey
Hilmar
07.2020 - 12.2021
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Completed credit payments via card processing systems.
Education
Bachelor of Science - Nursing
Merced College
Merced, CA06.2024
High School Diploma -
Hilmar High School
Hilmar, CA06.2021
Skills
- Special Events
- Time Management
- Safety Practices
- Customer Needs Assessments
- Customer service
- Menu knowledge
- Food safety
- POS system management
- Transaction processing
- Customer relationship management
- Team collaboration
- Order accuracy
- Problem solving
- Training assistance
- Reservation management
- Sales techniques
- Memory retention
Timeline
Texas Raodhouse
Jennifer Beckwith
08.2022 - 08.2024
Elegant Bull
Frank Machado
01.2021 - 05.2022
Great American Grill
Kayla Casey
07.2020 - 12.2021
Bachelor of Science - Nursing
Merced College
High School Diploma -
Hilmar High School