Zoey Mulvena
Portage La Prairie,MB
Summary
I was first introduced through the healthcare profession at the age of 16 where I was given the opportunity to experience internships within the health community. Excelling within these internships opened the door for offerings to pursue my postsecondary education. I attended Red River college in 2017 where I received my health care aide diploma, where I proved to be one of the top students in my class as I did in high school. I now work within the region at Portage clinic as a medical team assistant, I originally started with the company as a receptionist then was promoted to the nursing department by showing a tremendous work ethic and achieving a respected reputation. The responsibilities I received are working closely with the physicians assisting them with daily clinical procedures. Such as vitals, charting, and collection of specimens. Working within both departments I have developed a multitude of skills such as working with computers, and phones. Booking and rescheduling appointments as well as billing purposes, like taking payments for insurance purposes. I also have great knowledge of faxing, scanning, and copy machines. Over my four years with the clinic, I have grown to have excellent interpersonal and communication skills that assist me with customer service. I recently then decided to further my education and received my MLA diploma where I found my place in diagnostics. I can confidently speak to others in a calm professional manner and create positive work relationships with clients and staff. I consider myself a proficient and caring nursing team member offering outstanding patient-facing experience. Adamant about addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Team Assistant
Portage Clinic
10.2020 - Current
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed phlebotomy procedures with proper accuracy and clinical procedures.
- Collection of specimens and generating requisitions for patients to complete for physicians.
- Responsible for UVB patients treatment following protocols to safely and accurately treat skin conditions, as well as keeping in contact with referring dermatologists to ensure prescription accuracy.
Medical Receptionist
Portage Clinic
10.2020 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Lash Artist and Booth Technician
Fabutan Sun Tan Studios
08.2019 - 10.2020
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
Medical Records Clerk
Portage Hospital
06.2016 - 08.2016
- Ensured PHIA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with PHIA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Student position done trough an Aboriginal Internship program
Education
Diploma - Medical Laboratory Assistant
Robertson College
Winnipeg, MB05.2024
High School Diploma -
Portage Collegiate Institute
Portage la Prairie, MB06.2017
Certificate - Heath Care Aide
Red River College
Portage La Prairie, MB06.2017
Skills
- Work Ethic: I am committed to my work and willing to do whatever I can to be successful I take responsibility for myself and have great self discipline
- Communication: I exceptionally communicate with others verbally as well as written I am able to create positive relationships with others and actively listen when needed
- Adaptability: I am able to work under any circumstances and can adapt to change if needed I can handle any situation that may be given to me and work successfully without issue
- Teamwork: I work effectively with others and can accomplish tasks within a group setting I can brainstorm ideas and exchange them with others to assist in completing issues or tasks that may arise
- Interpersonal skills: I am a person who has great empathy and can easily connect with others I am able to establish client relationships as well as coworker relationships to create a positive work environment
- Patient Care: My patients will always first no matter the situation, their life is also my life
Languages
English
Native or Bilingual
Certification
- BLS Training - renewed in 2024
- PHIA Training - 2023
- Non violent crisis intervention
- SCHIPP training
- WHIMIS - 2023
Additional Information
References:
Dr. Tyler Nelson: 1(204) 250-8691
(colleague)
Jordane Kernot: 1(204) 870-2878
(previous supervisor)
Timeline
Medical Team Assistant
Portage Clinic
10.2020 - Current
Medical Receptionist
Portage Clinic
10.2020 - 02.2022
Lash Artist and Booth Technician
Fabutan Sun Tan Studios
08.2019 - 10.2020
Medical Records Clerk
Portage Hospital
06.2016 - 08.2016
Diploma - Medical Laboratory Assistant
Robertson College
High School Diploma -
Portage Collegiate Institute
Certificate - Heath Care Aide
Red River College
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