Zoey Joseph
Brampton
Summary
Detail-oriented professional with experience in fast-paced retail environments. Skilled in customer assistance, cash handling, and team collaboration, contributing to improved customer satisfaction and streamlined operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
No Frills
09.2021 - Current
- Processed transactions accurately and efficiently, ensuring smooth customer experiences.
- Maintained up-to-date knowledge of promotions and store policies to assist customers effectively.
- Assisted in training new cashiers on point-of-sale systems and customer service protocols.
- Handle cash, debit/credit payments, price overrides, refunds, exchanges, and rain checks according to store policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Crew Member
McDonald's
05.2024 - 05.2025
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall operational efficiency.
- Assisted in inventory management by accurately tracking stock levels and placing timely orders for supplies.
- Maintained cleanliness of front-line areas, adhering to health regulations while creating welcoming atmosphere for guests.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Early Childhood Education Student Teacher
Mary's Place Child Care Center
03.2025 - 04.2025
- Fostered a safe and nurturing classroom environment to promote social-emotional growth.
- Supported daily routines while ensuring safety, organization, and professionalism.
- Communicated clearly with staff and families in a structured environment.
- Maintained cleanliness and followed strict health and safety procedures
Education
High School Diploma -
Peel Adult Credit Program
Brampton06.2027
High School Diploma -
St. Augustine Catholic Secondary School
Brampton, ON06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling & POS systems
- Customer service excellence
- Order taking
- Refunds and exchanges
- Basic math
- Checkout monitoring
Languages
English
Native or Bilingual
French
Elementary
Certification
- Standard First Aid with CPR/AED Level C - January 18th 2025 - January 18th 2028
- WHMIS online training certificate - July 01, 2025
- Worker Health and Safety Awareness certificate - February 20, 2025
- AODA Certificate - February 21, 2025
- Anaphylaxis in the community - MAY 25TH, 2026
Timeline
Early Childhood Education Student Teacher
Mary's Place Child Care Center
03.2025 - 04.2025
Crew Member
McDonald's
05.2024 - 05.2025
Cashier
No Frills
09.2021 - Current
High School Diploma -
Peel Adult Credit Program
High School Diploma -
St. Augustine Catholic Secondary School