Zoey-Jane Donaldson

• Managed administrative tasks with strong organizational and multitasking abilities.
• Excelled in patient communication, maintaining confidentiality, and handling billing and data management.

• Managed billing operations, ensuring timely submission of claims and prompt resolution of discrepancies for improved cash flow.
• Trained new staff members in medical administration policies and procedures, fostering a collaborative work environment focused on patient care.

• Enhanced client satisfaction by providing personalized and effective arch consultations.
• Maintained a consistent clientele base through excellent customer service and communication skills.
• Collaborated with team members to ensure smooth salon operations and scheduling efficiency.
• Developed customized arch plans based on facial structure analysis and client preferences, ensuring high-quality results tailored to individual needs.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Improved patient comfort by providing attentive and compassionate care.
• Enhanced overall patient experience with a consistent record of maintaining clean and organized living spaces.
• Promoted patient independence through personalized care plans tailored to individual needs.
• Assisted patients with daily tasks, enabling them to maintain their dignity and selfesteem.