ZOEY FAHL
Anaheim
Summary
As a licensed representative with diverse experience across retail and back-office assistance, I demonstrate a unique blend of analytical acumen and leadership. My extensive background showcases my ability to manage financial complexities, lead teams, and deliver customer-centric solutions in varied environments. My career is marked by a commitment to excellence, adaptability, and a keen understanding of both the insurance sector and retail operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LICENSED UNDERWRITER
Amica
12.2016 - 01.2024
- Company Overview: Amica is a mutual insurance company that offers insurance products for auto, home, and life
- Evaluated risk factors and underwriting criteria for auto, home, and umbrella applications
- Developed and managed earthquake insurance policies in accordance with California Earthquake Authority guidelines
- Developed and managed insurance policies specifically designed for clients undergoing divorces
- Conducted detailed risk assessments considering the financial impact of divorce settlements
- Collaborated with legal professionals to understand and accommodate unique case requirements
- Provided expert advice on insurance coverage options related to asset division
- Maintained up-to-date knowledge of industry regulations and standards
- Collaborated with clients to ensure tailored insurance solutions
- Amica is a mutual insurance company that offers insurance products for auto, home, and life
HELP DESK TECHNICIAN
GT Solutions
11.2016 - 12.2017
- Company Overview: GT Solutions was a managed service provider with a focus on security and compliance
- Ensured timely acknowledgment and resolution of tickets, adhering to service level agreements (SLAs)
- Served as the primary point of contact for users submitting support requests
- Maintained accurate records of ticket details, resolutions, and follow-ups
- Assisted with basic troubleshooting and resolution of common Windows and network issues
- Scheduled and tracked the progress of tickets to ensure efficient resolution
- GT Solutions was a managed service provider with a focus on security and compliance
MANAGER
Best Buy
11.2010 - 12.2016
- Company Overview: Best Buy is a multinational consumer electronics retailer
- Ensured excellent customer service and resolved complex issues
- Managed day-to-day operations, leading a team of 15 employees
- Led the design and delivery of comprehensive training programs for new staff
- Collaborated with management to identify training needs and develop strategies to improve sales and customer service skills
- Oversaw back-office operations including inventory management, order processing, and logistics
- Best Buy is a multinational consumer electronics retailer
BACK-OFFICE ASSISTANT
Carpet and Flooring Discounters
11.2009 - 11.2010
- Company Overview: Carpet and Flooring Discounters was a small family-owned business that carried a large inventory of discounted carpets, hardwoods, tiles, etc
- Handled administrative tasks such as data entry, record-keeping, and filing
- Assisted in managing inventory and tracking supply levels
- Managed the processing of invoices and accounts payable, ensuring accuracy and timely payments
- Maintained financial records and supported month-end reporting
- Carpet and Flooring Discounters was a small family-owned business that carried a large inventory of discounted carpets, hardwoods, tiles, etc
Education
CAL STATE FULLERTON
Fullerton, CaliforniaDiploma -
MATER DEI HIGH SCHOOL
Anaheim, California01.2010
Skills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Software updates
- Issue resolution
- Hardware repair
- Remote system analysis
- Ticket management
- Data processing
- Remote support
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Certification
Network + N10-008 Completed 07/03/2024
Microsoft Azure Administrator - currently studying
Referrals
Contact info available upon request
Timeline
LICENSED UNDERWRITER
Amica
12.2016 - 01.2024
HELP DESK TECHNICIAN
GT Solutions
11.2016 - 12.2017
MANAGER
Best Buy
11.2010 - 12.2016
BACK-OFFICE ASSISTANT
Carpet and Flooring Discounters
11.2009 - 11.2010
Diploma -
MATER DEI HIGH SCHOOL
CAL STATE FULLERTON
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