Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zoey Deng

Victoria,Canada

Summary

Client-focused administrative professional with over four years of experience in the not-for-profit sector. Proven track record in delivering exceptional client service and managing high-volume inquiries in housing industry. Proficient in MS Office, data entry, and tenancy-related administrative processes, with a strong ability to communicate effectively with residents and applicants. Experienced in handling sensitive information, coordinating appointments, and supporting cross-departmental teams efficiently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist/Front Desk Assistant

Pacifica Housing Advisory Association
Victoria, Canada
08.2024 - Current
  • Managed phone inquiries and assigned service tickets for over 1,500 units, ensuring timely issue resolution.
  • Checked, filed, and audited tenancy documents for 1,500+ units at the front, ensuring accuracy and compliance.
  • Guided applicants and residents through affordable housing applications and rent reviews.
  • Processed rental payments from over 1000 tenants every month with accurate financial tracking.
  • Delivered exceptional front-line customer service, enhancing resident satisfaction.
  • Collaborated with teams to resolve resident concerns and streamline service delivery.

Community Councillor Assistant

Mr Yaoming's Community Councillor Office
Canton, China
01.2023 - 11.2023
  • Assisted over 1,000 community members by directing them to appropriate services.
  • Managed incoming calls, screening and forwarding as required.
  • Connected clients with relevant community service resources.
  • Organized administrative documents and maintained community database for operational efficiency.
  • Coordinated activities and tasks involving volunteers.
  • Administered support for two court cases, facilitating legal affairs for community.

Private Tutor

Self Employment
Canton, China
08.2020 - 09.2022
  • Provided diverse private tutoring services based on client requirements, including language teaching, academic tutoring, psycho education, and caregiving.
  • Served over 10 clients, accumulating over 1000 hours of service.

Social Worker - Expats Service Project

Guangzhou Kaixin Social Development Centre
Canton, China
08.2019 - 08.2020
  • Expanded client base by over 1,000 new clients through targeted outreach and service programs.
  • Planned and hosted community events, engaging diverse audiences effectively.
  • Conducted individual consultations and case management to address client needs.
  • Facilitated group workshops to promote skills development among participants.
  • Operated social media platforms, enhancing service visibility and engagement.
  • Recruited and collaborated with volunteers to strengthen program delivery.
  • Managed client database and completed various administrative tasks efficiently.

Intern Social Worker

Guangdong Women's Rights and Information Service Center
Canton, China
07.2018 - 09.2018
  • Operated the 12338 Women's Support Hotline.
  • Greeted and assisted visitors, directed them to appropriate services, and liaised clients with psychologists and lawyers.
  • Organized case files and provided basic informational and legal consultation.

Volunteer Retailer

Oxfam
Bath, UK
10.2017 - 01.2018
  • Greeted customers to create a welcoming environment.
  • Managed cash register operations efficiently.
  • Organized merchandise displays for optimal visibility.
  • Sorted donated items to ensure proper distribution.
  • Accepted donations to support organizational initiatives.

Intern Researcher and Fundraiser

Clover Youth
Canton, China
10.2016 - 09.2017
  • Conducted research on clients to identify needs and improve service delivery.
  • Assessed service processes to enhance efficiency and effectiveness.
  • Wrote detailed reports for stakeholders to facilitate informed decision-making.
  • Maintained strong relationships with stakeholders to foster collaboration and support.

Education

Full-time Language Learning Program - French

Alliance Français
Canton
06.2021

Bachelor's - Social Work

Sun Yat-sen University
Canton
07.2019

International Visiting Program - Social Sciences

University of Bath
Bath, Somerset
01.2018

Skills

  • Client-focused service
  • Problem solving
  • Mental health first aid
  • Resource coordination
  • Office software proficiency
  • Database management
  • Yardi expertis
  • Payment processing
  • Front desk operations
  • Email and calendar management
  • Appointment scheduling
  • Telephone communication
  • Client reception
  • File organization
  • Information security
  • Multilingual skills

Certification

  • Certificate of Mental Health First Aid, Mental Health Commission of Canada, Learned skills for providing initial help to individuals experiencing a decline in their mental well-being or a mental health or substance use crisis.
  • Suicidal Awareness Certificate of Completion, Mental Health Commission of Canada
  • Prejudice - Responding to prejudicial comments from customers - Certificate of Completion, Homeless Training
  • I Rent it Right, Landlord BC, Present, The I Rent It Right e-learning program is a comprehensive legislative online course designed to provide landlords and rental property managers with the fundamental knowledge of operating a rental housing business in BC.

Languages

English
Full Professional
French
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Receptionist/Front Desk Assistant

Pacifica Housing Advisory Association
08.2024 - Current

Community Councillor Assistant

Mr Yaoming's Community Councillor Office
01.2023 - 11.2023

Private Tutor

Self Employment
08.2020 - 09.2022

Social Worker - Expats Service Project

Guangzhou Kaixin Social Development Centre
08.2019 - 08.2020

Intern Social Worker

Guangdong Women's Rights and Information Service Center
07.2018 - 09.2018

Volunteer Retailer

Oxfam
10.2017 - 01.2018

Intern Researcher and Fundraiser

Clover Youth
10.2016 - 09.2017

Full-time Language Learning Program - French

Alliance Français

Bachelor's - Social Work

Sun Yat-sen University

International Visiting Program - Social Sciences

University of Bath

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Zoey Deng