Zoey Chan
Port Coquitlam,Canada
Summary
Efficient Scheduling Coordinator known for high productivity and completing tasks with precision. Possess specialized skills in time management, conflict resolution, and advanced scheduling software. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and client satisfaction.
Overview
12
12
years of professional experience
Work History
Plumbing Coordinator
First District Mechanical
Port Coquitlam, BC
2025.02 - Current
- Managed day-to-day operations of the department, including scheduling for 11 technicians.
- Facilitated communication between different departments in order to resolve issues quickly.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints in a timely manner while upholding company standards.
- Developed strategies for improving efficiency within the scheduling process.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Scheduling Coordinator
Community Fire Prevention
Port Coquitlam, Canada
2023.10 - 2025.02
- Established methods for tracking scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to modify employee schedules based on operational needs.
- Resolved scheduling conflicts among employees to maintain workflow efficiency.
- Monitored labor needs to ensure compliance with applicable laws and regulations.
- Addressed customer inquiries related to schedule changes and service availability.
Customer and Dispatching Service Representative
Waste Connections of Canada
Coquitlam, Canada
2023.05 - 2023.10
- Answered customer inquiries regarding order status, product availability and shipping details.
- Created shipping labels for orders and ensured accuracy of information on the label.
- Maintained records of customer interactions, transactions and shipment information in database.
- Processed incoming orders from customers via phone, email or fax.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
Daycare Manager
Kinderheart Montessori
Pitt Meadows, Canada
2013.12 - 2022.04
- Developed and implemented policies and procedures for daycare staff.
- Monitored daily activities of children to ensure safety and proper supervision.
- Assisted in the development of individual education plans for each child.
- Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data.
- Conducted regular staff meetings to discuss issues pertaining to daycare operations.
- Provided guidance to teachers on classroom management techniques and strategies.
Education
Business Management
British Columbia Institute of Technology
Burnaby2024-11
Early Childhood Education
Ridge Meadows College
Pitt Meadows, BC2015-06
High School Diploma -
Terry Fox Secondary School
Port Coquitlam, BC2012-06
Skills
- Project management and organization
- Scheduling and calendar coordination
- Data entry and tracking
- Customer engagement and service
- Team collaboration
- Work ethic
- Deadline orientation
- Performance improvement
- Conflict resolution
- Communication skills
- Problem solving
- Mail and calendar management
- Meeting planning
- Report development
Timeline
Plumbing Coordinator
First District Mechanical
2025.02 - Current
Scheduling Coordinator
Community Fire Prevention
2023.10 - 2025.02
Customer and Dispatching Service Representative
Waste Connections of Canada
2023.05 - 2023.10
Daycare Manager
Kinderheart Montessori
2013.12 - 2022.04
Business Management
British Columbia Institute of Technology
Early Childhood Education
Ridge Meadows College
High School Diploma -
Terry Fox Secondary School