Zoey Anastasopoulos
Montreal,QC
Summary
I am a hardworking and motivated student with valuable part-time work experience. I am meticulous and detail-oriented with excellent observational, organizational, and communication skills. I have a strong work ethic and punctuality ensure meeting deadlines and delivering high-quality results. Demonstrates problem-solving abilities and a willingness to learn. Believes in the power of effective communication and teamwork for achieving positive results and contributing to team success. Dedicated and enthusiastic, poised to advance organizational objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Canadian Tire
02.2024 - Current
- Learned duties for various positions and provided backup at key times.
- Managed returns, exchanges and refunds in accordance with store policy.
- Responded to customer requests for products, services, and company information.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
- Trained new cashiers regarding company operations, policies and services.
- Scheduled appointments and conducted follow-up calls to clients for the automotive sector.
Data Analyst
Matrox Electronic Systems
12.2021 - 08.2023
- Redesigned the company intranet in English and in French to enhance accessibility and functionality, collaborating with multiple departments to ensure up-to-date and accurate information.
- Correct data entry errors to prevent duplication and errors.
- Maintained organized records, files, and logs of entry activities.
- Monitored and updated internal equipment loans.
- Utilized spreadsheets to enhance recordkeeping efficiency.
- Reviewed and cross-checked data and website for errors, ensuring accuracy and consistency.
- Maintained very strong attention to detail
- Effectively managed and prioritized tasks with strong organizational skills.
Bookstore Clerk
Université Du Québec À Montréal
08.2021 - 10.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with locating books and other materials in store.
- Processed and prepared online orders for students, ensuring accuracy and timely fulfillment.
- Assisted students in locating and selecting required textbooks and materials for the upcoming semester.
- Processed transactions and provided customer service at checkout.
- Ensured shelves were stocked and the store remained organized for easy browsing.
Sales Representative
NRJ Jeans
08.2019 - 09.2020
- Greeted customers and provided outstanding customer service.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Representative
Forever 21
08.2018 - 08.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Arts - Psychology
Concordia University Or McGill University
MontrealDEC - Law, Society And Justice
Dawson College
Montreal08-2025
DEP/Diploma of Vocational Studies - Information Technology
Centre Formation Professionnelle Léonard-de Vinci
Montreal, QC12-2021
High School Diploma -
École Secondaire St-Laurent
Montréal, QC06-2021
Skills
- Account updating
- Complaint resolution
- Conflict mediation
- De-escalation techniques
- Detail focused
- Product knowledge
- Punctuality and reliability
- Quality control
- Stress management
- Time management
Timeline
Customer Service Representative
Canadian Tire
02.2024 - Current
Data Analyst
Matrox Electronic Systems
12.2021 - 08.2023
Bookstore Clerk
Université Du Québec À Montréal
08.2021 - 10.2021
Sales Representative
NRJ Jeans
08.2019 - 09.2020
Sales Representative
Forever 21
08.2018 - 08.2019
Bachelor of Arts - Psychology
Concordia University Or McGill University
DEC - Law, Society And Justice
Dawson College
DEP/Diploma of Vocational Studies - Information Technology
Centre Formation Professionnelle Léonard-de Vinci
High School Diploma -
École Secondaire St-Laurent
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