Zoey Abas
Winnipeg,MB
Summary
While attending the University of Winnipeg majoring in psychology, I worked as a manager at my family’s Esso business. During this time, I developed strong leadership skills and learned the importance of taking initiative in a management role. I am also deeply passionate about mental health and currently volunteer at Klinic’s Crisis Line, where I’ve gained experience in trauma-informed care, communicating with individuals in crisis, including those facing suicidal thoughts or seeking emotional support. I am now looking for a role where I can apply my leadership experience and mental health expertise in a meaningful way.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer Counsellor
Klinic Community Heath
Winnipeg, Manitoba
08.2023 - Current
- 14-week classroom training, 12-week practical crisis room training.
- Provide crisis counselling on Klinic's 24-Hour Crisis Lines. This includes the Crisis Line, Suicide Helpline, Sexual Assault Line, Worker's Compensation Distress Line, Seniors Abuse Support Line, Gambling Helpline, and Manitoba Farm, Rural & Northern Support Services.
- Provide emotional support, referrals to resources, and the opportunity for callers to feel heard, understood, and connected.
- Accurately document detailed records of phone calls, including key points, actions required, and follow-up needs.
- Debrief with team, contributing to efficient workflow.
Gas Station Manager
Esso
Winnipeg, Manitoba
04.2024 - 07.2024
- Trained and supervised staff with a focus of delivering exceptional customer service.
- Documented daily sales, maintained precise financial records for audit and reporting purposes.
- Audited and safely delivered deposits to the bank.
- Investigated and resolved cash register discrepancies. Maintained balanced cash drawers and ensuring accountability at all times.
- Built strong relationships with customers by addressing concerns, resolving issues, and maintaining a clean, welcoming environment to enhance customer satisfaction and loyalty.
- Monitored stock levels, placed orders, and coordinated with suppliers to ensure the timely availability of fuel and products.
Education
Bachelor of Arts - Psychology
University of Winnipeg
Winnipeg, MB10-2024
Skills
- Multitasking
- Team Leader
- Time Management
- Auditing
- Department Oversight
- Resource Navigation
- Crisis Handling
- Trauma-Informed Care
Certification
- ASIST (Applied Suicide Intervention Skills Training)
Timeline
Gas Station Manager
Esso
04.2024 - 07.2024
Volunteer Counsellor
Klinic Community Heath
08.2023 - Current
Bachelor of Arts - Psychology
University of Winnipeg
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