Zoe Xiao
Richmond
Summary
Adaptable student with knowledge of classroom management, course design, and curriculum development. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals. Focused professional with experience in holistic learning, instructional programming, and lifelong learning. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Kiddie Club Childcar
01.2025 - Current
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
- Improved daycare operations by implementing efficient scheduling and staff management strategies.
- Developed comprehensive curriculum plans to promote healthy child development and learning.
Manager of Operations
Unique Star Education LTD.
01.2023 - Current
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities.
- Established work schedules, ensuring job tasks were effectively assigned and completed properly.
- Facilitated parent-teacher conferences as needed throughout school year in order to discuss student progress or address any concerns raised by either party.
- Provided ongoing training sessions for staff members on topics such as safety protocols, first aid and CPR certifications, nutrition guidelines.
- Established daily routines that provided consistency and security for the children.
- Provided guidance to staff members on effective ways to communicate with parents.
General Manager
QF Education Group INC.
01.2021 - 01.2023
- Designed sales and service strategies to improve revenue and retention
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Managed administrative processes and prepared key reports and documentation.
- Recruited team members to maintain adequate staffing levels.
- Coordinated field trips both on-site and off-site for educational purposes.
- Provided feedback on classroom observations using established evaluation criteria.
Administrative Coordinator
WORLD COLLECTIBLE INSTITUTE CORP
11.2020 - 08.2021
- Handing office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Efficiently commination with partners, writing the business plan, and contract
- Directed customer communication to appropriate department personnel.
Administrative Assistant
New Continental development Inc
11.2018 - 03.2021
- Managed administrative processes and prepared key reports and documentation
- Handing office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Efficiently commination with partners, writing the business plan, and contract
- Directed customer communication to appropriate department personnel.
Marketing Director
Feisha Higher Education Ltd.
01.2016 - 09.2018
- Created and implemented traditional marketing campaigns
- Analyzed competitive environment and consumer trends to stay on top of changing market environments
- Raising student's awareness about our company though marking promotion, sending posters, resulting in an increasing number of students come to the class
- Helping to organize sales data makes workmates more effective to track customers.
Education
Early Childhood Education Assistant -
Capital College
03.2023
Master of Education - Curriculum Design
The University of Queensland
Bachelor of Education - Statistic and Curriculum Design
Simon Fraser University
08.2019
Skills
- Cross-functional team management
- Staff development
- Communication skills
- Operations Management
- Strategic Planning
- Project management
- Cost analysis and savings
- Problem Solving
Certification
- Early Childhood Education Assistant (ECEA)
- Frist Aid Certificat
LANGUAGES
mandarin
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Manager of Operations
Kiddie Club Childcar
01.2025 - Current
Manager of Operations
Unique Star Education LTD.
01.2023 - Current
General Manager
QF Education Group INC.
01.2021 - 01.2023
Administrative Coordinator
WORLD COLLECTIBLE INSTITUTE CORP
11.2020 - 08.2021
Administrative Assistant
New Continental development Inc
11.2018 - 03.2021
Marketing Director
Feisha Higher Education Ltd.
01.2016 - 09.2018
Master of Education - Curriculum Design
The University of Queensland
Bachelor of Education - Statistic and Curriculum Design
Simon Fraser University
Early Childhood Education Assistant -
Capital College
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