Zoe Verdier
Santa Rosa
Summary
Proven expertise in customer service and computer literacy, demonstrated through successful strategies at Ticket Frontier that significantly enhanced customer satisfaction. Skilled in active listening and critical thinking, adept at resolving high-stress situations at Press Democrat, leading to increased loyalty and repeat business. Excel in fast-paced environments, showcasing exceptional time management and communication skills.
Overview
6
6
years of professional experience
Work History
Associate
Ticket Frontier
01.2016 - 11.2017
- Mastered custom operating systems for sales and inventory as a concert and sporting event ticket broker.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction.
- Became skilled in a fast paced and time sensitive sales environment, multi-tasking and budgeting time and tasks adhering to tight schedules.
Customer Service Representative
Press Democrat
01.2012 - 01.2015
- Learned complex custom operating system for circulation maps and delivery subscriptions.
- Fielded complaints regarding missed deliveries or service issues.
- Managed high-stress situations and high volume calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer payments and complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for delivery pauses, new or replacement services, and company information.
- Helped develop and launch the online newspaper as we transitioned to a new online news platform.
Education
No Degree - General Education
Santa Rosa Junior College
Santa Rosa, Ca05-2007
High School Diploma -
El Molino High School
Forestville, CA06-2003
Skills
- Customer service
- Active listening
- Time management
- Critical thinking
- Computer Literacy
- Very Trainable
- Excellent Communication Skills
Timeline
Associate
Ticket Frontier
01.2016 - 11.2017
Customer Service Representative
Press Democrat
01.2012 - 01.2015
No Degree - General Education
Santa Rosa Junior College
High School Diploma -
El Molino High School
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