Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Verburg-Sachs

Hospitality Professional
Sacramento

Summary

Dynamic server with years of experience working in different restaurant concepts. Known for thriving in high-pressure environments while cross-trained in bartending and specialty coffee preparation. Experience using Toast and other POS systems, as well as inventory and cash handling. Committed to maintaining excellent menu knowledge, providing personalized service throughout the guest dining experience.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Server

Capitol Garage
03.2025 - Current
  • Providing excellent customer service by providing recommendations and anticipating guest needs.
  • Multi-tasking in a fast paced environment with a small staff, and working all positions when support staff is not on shift.
  • Serving quick service orders and operating espresso machine making specialty drinks.
  • Working different shifts, keeping up with menu knowledge and guidelines for opening, closing and changes between service.

Restaurant Server/Banquet Server

Outlier at Hotel Monaco
04.2023 - 01.2025
  • Maintained menu knowledge to provide guests with rotating specials and recommendations based on different service shifts.
  • Opened, closed, and maintained the restaurant for breakfast, lunch, and dinner shifts, accordingly.
  • Worked with the back-of-house and hotel staff to set up, serve, and attend to large banquet parties with a buffet, set menu, and off-menu orders.
  • Trained new servers and support staff according to guidelines for each position and shift.

Showroom Manager

The Futon Shop
02.2022 - 02.2023
  • Oversaw sales, inventory and scheduling, created maintenance and procedure guidelines while attending to any staff concerns, feedback, and needs.
  • Developed and implemented strategies for increasing showroom traffic and improving customer satisfaction.
  • Created relationships with customers to ensure an enjoyable and seamless experience from the showroom or over the phone purchase to their in-home delivery.
  • Worked with main office to manage any customer and product issues with quick resolution, while maintaining a positive customer relationship.

Lead Server

Alpine Inn at Crystal Mountain
01.2021 - 01.2022
  • Supervised server staff during shifts to ensure guest satisfaction while maintaining a server section, helping with scheduling, and shift reports.
  • Stayed adaptable due to COVID regulations, and being in a remote location while providing the best and safest service and environment possible for all guests.
  • Created relationships with returning resort guests, offering personalized service that goes above and beyond the standards of the restaurant.
  • Worked with the back of house and support staff to run breakfast buffets and a large, fast-paced to-go operation throughout all shifts.

Education

High School Diploma -

Shorewood Highschool
Shoreline, WA
05.2001 -

Skills

  • Guest engagement and personalized service
  • Multi-tasking in fast paced environments
  • Cross-trained in bartending
  • Coffee and specialty drink experience
  • POS and cash handling experience
  • Inventory and shift management experience

Certification

California State Food Handlers Permit

Timeline

Server

Capitol Garage
03.2025 - Current

Restaurant Server/Banquet Server

Outlier at Hotel Monaco
04.2023 - 01.2025

Showroom Manager

The Futon Shop
02.2022 - 02.2023

Lead Server

Alpine Inn at Crystal Mountain
01.2021 - 01.2022

High School Diploma -

Shorewood Highschool
05.2001 -

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Zoe Verburg-SachsHospitality Professional