Zoe Shalem
Los Angeles
Summary
Dynamic and personable professional with proven success in enhancing customer satisfaction, fostering relationships, and boosting sales in fast-paced environments. Skilled in communication, teamwork, and adaptability, with a focus on delivering high quality service and operational excellence. Eager to bring a passion for collaboration, learning, and customer service to a new role.
Overview
4
4
years of professional experience
Work History
Barista
Lala Land Kind Cafe
Santa Monica, CA
09.2025 - 04.2026
- Prepared high quality coffee beverages in accordance with established recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Provided exceptional customer service, resolving inquiries and complaints promptly to enhance guest satisfaction.
- Barista at La La Land Kind Cafe responsible for preparing coffee, matcha, and specialty drinks, assisting with food prep, maintaining cleanliness throughout the cafe, including bathrooms and dining areas, and providing friendly customer service in a fast paced environment. Duties also included operating the bar and espresso machines, restocking supplies, washing dishes, sweeping, mopping, sanitizing work areas, and working collaboratively with the team to create a welcoming atmosphere for guests.
Server
Johnnies Pizza
01.2023 - 12.2024
- Delivered personalized customer experiences by building rapport through compliments and attentive service.
- Maintained accuracy in transactions while ensuring fast, friendly service in a high-energy environment.
- Supported customer satisfaction by addressing complaints promptly, achieving a 15% increase in repeat visits.
- Kept the workspace clean and organized to meet operational and safety standards.
- Thrived in a fast-paced team setting, meeting deadlines and exceeding service expectations.
Sales Associate
Tazga
02.2022 - 01.2023
- Collaborated with the team to exceed sales goals, increasing revenue by 20%.
- Engaged with customers to identify needs, delivering solutions that enhanced their experience.
- Optimized product displays, boosting store foot traffic by 15%.
- Demonstrated strong communication skills to ensure clarity and satisfaction in every customer interaction.
- Maintained a clean and professional store environment, ensuring compliance with operational standards.
Education
High School Diploma -
Pacific Palisades Charter Highschool
Los Angeles, CA05-2025
Skills
- Analytical Thinking
- Communication
- Problem Solving
- Customer Satisfaction
- Attention to Detail
- Adaptability
- Interpersonal Skills
- Fluent in English and proficient in Hebrew
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Languages
English
Native or Bilingual
Hebrew
Professional Working
Timeline
Barista
Lala Land Kind Cafe
09.2025 - 04.2026
Server
Johnnies Pizza
01.2023 - 12.2024
Sales Associate
Tazga
02.2022 - 01.2023
High School Diploma -
Pacific Palisades Charter Highschool