Zoe Roy
Hamilton,Ontario
Summary
Accomplished university graduate, currently working in the field of mental health and addictions to optimize community harm reduction and service coordination. Seeking admission to the bachelor of social work program to further develop my knowledge and expertise to be able to continue supporting individuals within the community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
Support House
09.2022 - Current
- Completing and utilization of OCAN and Locus assessments
- Managing case load of 15 clients with varying needs within housing, mental health and addictions
- Coordinating and participating in case conferences
- Strengthened relationships with community partners through regular communication and collaboration
- Maintained and completed documentation.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when seeking support
- Utilization of one link referral platform
- Coordinated services for clients in order meet unmet needs and support various challenges.
- Person-centered practice
- Harm reduction lens
- Trauma-informed lens.
Pandemic Support Lead
Halton Healthcare
05.2022 - 09.2022
- Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.
- Patient transferring and positioning
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff
Nanny
Plattsville, Ontario
09.2021 - 04.2022
- One child, 5 months-1 year
- Food introduction.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, sensory play and engaging educational activities.
Development Worker
Plattsville, Ontario
05.2021 - 09.2021
- One child, 4 years of age, living with autism spectrum disorder
- Assisting in emotional regulation
- Support in daily activities (motor skills, sharing, playing, etc.)
- Developing skills (reading/writing)
- Aid the development of communication skills (verbal and nonverbal).
- Self-motivated, with a strong sense of personal responsibility.
Team Trainer, Cashier, Backline Worker
Arbys
05.2015 - 03.2020
- Took on a leadership role of being one of two team trainers, in order to train our new employees on front cash, drive-thru, and backline
- Monitored training progress
- Developed alternative and new ways to train our team members to the best of their ability
- Greeted customers when entering
- Handled money
- Answered customers' questions
- Assisted customers in solving their complaints.
Volunteer Facilitator
Danielles Place
08.2020 - 08.2020
- Facilitating support group for minors impacted by eating
disorders - Working with other facilitators to ensure seminars were ran without difficulty
- Engaging with participants
- Utilizing Zoom to facilitate group
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
Education
Honours Bachelor of Arts - Social Development Studies -
University of Waterloo
Waterloo, ONHigh School Diploma -
Nelson High School
Burlington, ON06.2018
Skills
- FACILITATION
- PERSON-CENTERED TREATMENT PLANS
- HARM REDUCTION
- DOCUMENTATION
- COMMUNICATION
- TEAMWORK
- ADAPTABILITY
- TIME MANAGEMENT
- PROBLEM-SOLVING
- LEADERSHIP
- SERVICE COORDINATION
Certification
Harm reduction - August 2023
Housing First - August 2023
Trauma Informed and Crisis Intervention - April 2023 Halton FASD training - April 2023
Assist Training - March 2023
Motivation Interveiwing training - March 2023
CPR C level Certified - Janurary 2023
Diversity Equity and Inclusion Training - January 2023 Worker Safety Training - December 2022
Timeline
Community Outreach Coordinator
Support House
09.2022 - Current
Pandemic Support Lead
Halton Healthcare
05.2022 - 09.2022
Nanny
Plattsville, Ontario
09.2021 - 04.2022
Development Worker
Plattsville, Ontario
05.2021 - 09.2021
Volunteer Facilitator
Danielles Place
08.2020 - 08.2020
Team Trainer, Cashier, Backline Worker
Arbys
05.2015 - 03.2020
Honours Bachelor of Arts - Social Development Studies -
University of Waterloo
High School Diploma -
Nelson High School
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