Zoe Ross
San Bruno
Summary
Young and driven professional dedicated to achieving daily goals with a proven track record in customer interaction and administrative support within front desk environments. Equipped with strong communication and problem-solving skills, consistently demonstrates reliability and adaptability in fast-paced settings. Committed to fostering a professional, respectful, and supportive workplace culture. Excellent candidate poised to contribute effectively to any team or organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk & Customer Service Representative
Securitas Security Services
01.2024 - Current
- Monitored surveillance cameras and implemented advanced monitoring techniques to ensure the safety of tenants and property.
- Managed laundry service scheduling and documentation of delivered packages
- Resolved inquiries calmly and efficiently in a high-traffic environment
- Completed detailed incident reports after any security-related events.
- Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.
- Streamlined front desk operations including paperwork, visitor check-ins, phone calls, and data entry
- Provided professional customer service to visitors, staff, and clients
- Maintained visitor and vendor records using various management software
Assistant Caregiver
JFCS
02.2024 - 04.2025
- Consistently maintained open lines of communication between healthcare team members regarding any changes in patient status or needs.
- Provided timely medication administration and monitored side effects, ensuring optimal health outcomes for patients.
- Offered companionship to patients by actively listening to them.
- Implemented creative solutions for managing challenging behaviors in dementia patients while preserving dignity and respect at all times.
Security Officer Supervisor
Youtube/Google/Verily HQ
02.2022 - 01.2024
- Controlled personnel access by monitoring identification of individuals entering restricted areas.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
- Examined doors and windows, verifying proper function and security.
- Interacted with visitors and employees in a professional manner.
Security Officer
Cruise LLC
02.2023 - 11.2023
- Verified each individual's right to enter private areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Trained newly hired employees and conducted reports on building entry.
- Maintained professional, organized, and safe environment for employees and patrons.
Hostess
The Cheesecake Factory
08.2021 - 01.2022
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
- Distributed, collected and organized printed menus.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
Education
Applied Psychology
Skyline Community College
San Bruno, CA06.2026
HIGH SCHOOL DIPLOMA - undefined
Capuchino High School
San Bruno, CA05.2020
Skills
- Social Skills
- Attentiveness
- Communication
- Multitasking
- Reliability
- CCTV Monitoring
- Customer Service
- Time Management
- Security Operations
- Report Writing
- Access Control
- Patient Care
- Organizational Skills
- First Aid
- Typing speed
Certification
- AED CPR
- CPR Certification
Timeline
Assistant Caregiver
JFCS
02.2024 - 04.2025
Front Desk & Customer Service Representative
Securitas Security Services
01.2024 - Current
Security Officer
Cruise LLC
02.2023 - 11.2023
Security Officer Supervisor
Youtube/Google/Verily HQ
02.2022 - 01.2024
Hostess
The Cheesecake Factory
08.2021 - 01.2022
HIGH SCHOOL DIPLOMA - undefined
Capuchino High School
Applied Psychology
Skyline Community College