Zoe Riemersma
Springhill,NS
Summary
Deli Clerk, going on 6 years of experience in retail, with a strong work ethic and exceptional customer service skills honed at Foodland Grocery Store. Expert in food safety and preparation, consistently enhancing product presentation and boosting sales through personalized service. Proven ability to thrive in high-pressure environments while maintaining cleanliness and efficiency. Worked multiples departments of the store, doing different tasks, multitasking and insuring the job was completed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli Clerk/Customer Service Representative
Foodland Grocery Store
12.2019 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Greeted customers at counter to fulfill requests and answer questions.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Springhill Junior Senior High School
Springhill, NS06-2022
Skills
- Proper food handling
- Food safety
- Order taking accuracy
- Pricing and shelf labeling
- Strong work ethic
- Customer service
- Work area maintenance
- Loading and unloading
- Cash handling
- Cooking
- Sanitation practices
- Food preparation
- Heavy lifting
- Inventory counts
- Verbal and written communication
- Product knowledge
- Cleanliness and sanitation
- Product sampling
- Cash register operation
- Weights and measurements
- Product recommendations
- Product rotation
- Ordering procedures
- Stocking of food cases
- Shrink control
- Teamwork
- Cleaning and organization
- Cleaning and sanitation
- Dishwashing
- Time management
- Order taking
Languages
English
Full Professional
Certification
Food Safety
First Aid
Timeline
Deli Clerk/Customer Service Representative
Foodland Grocery Store
12.2019 - Current
High School Diploma -
Springhill Junior Senior High School
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