Zoe Nelson
Squamish,BC
Summary
Dedicated administrative professional with experience in complex office settings. Hardworking intuitive team player, confident in providing excellent administrative support for upper level management. Proficient in a variety of clerical, administrative and account keeping responsibilities. Responsible, punctual and productive professional when working with little to no supervision. Excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant /Assistant Bookkeeper
West Coast Railway Association
10.2021 - 01.2023
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service..
- Reconciled and corrected issues with financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Developed and implemented procedures to improve accounting efficiency.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assisted with problem-solving for upper management in order to complete projects on-time and within budget.
Educational Assistant
SD48
10.2019 - 07.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Organized and led practice, research and lab assignments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Administered tests and assessments to evaluate student progress and performance.
- Taught courses under guidance of senior instructors.
Support Worker - Daycare
Mountain Minis
01.2019 - 08.2019
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Utilized evidence-based practices to provide effective interventions for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and implemented individualized treatment plans for clients.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Behavioral Interventionist
Private
08.2016 - 08.2019
- Managed over 6 student individualized behavior programs per week.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Completed observations of students in classroom and social situations.
- Maintained records of ongoing assessments and documentation of updates.
- Developed intervention plans based on established guidelines and individual needs.
- Mediated conflicts through structured sessions.
- Stayed abreast of latest changes by reading publications, attending conferences and completing training.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Planned daily activities to keep students engaged and on track with learning goals.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Provided emotional support to students and families.
- Developed and implemented behavior management plans to improve student behavior.
- Facilitated small group instruction to address individual learning needs.
- Utilized technology to create meaningful lessons that engage students.
Nanny
Private Household
08.2015 - 08.2017
- Cared for and supervised 2 or more children at any given time.
- Provided care and participated in training for household pets.
- Prepared meals and snacks based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Sales Representative
Snowflake
09.2015 - 08.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Rexall
10.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained and mentored new sales representatives.
- Implemented marketing plans to increase brand awareness and drive sales.
- Used POS system to enter orders, process payments and issue receipts.
Skills
- Bookkeeping
- AR/AP
- Administrative Support
- Customer Service
- Patience and Perseverance
- Professional Ethics and Boundaries
- Critical Thinking
- Empathy and Understanding
- Resourcefulness
- Conflict Resolution
- Interpersonal Skills
Languages
English
Native or Bilingual
French
Elementary
Timeline
Administrative Assistant /Assistant Bookkeeper
West Coast Railway Association
10.2021 - 01.2023
Educational Assistant
SD48
10.2019 - 07.2021
Support Worker - Daycare
Mountain Minis
01.2019 - 08.2019
Behavioral Interventionist
Private
08.2016 - 08.2019
Sales Representative
Snowflake
09.2015 - 08.2016
Nanny
Private Household
08.2015 - 08.2017
Cashier
Rexall
10.2014 - 09.2015
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