Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Zoe Ladaa

Montreal,QC

Summary

Proactive student with efficient legal documentation and research skills. Currently obtained a bachelors degree in civil law. Excited to gain invaluable hands-on experience while helping clients achieve their goals and overcoming obstacles. Skilled writer and negotiator with a solid background in customer service etiquette.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Liaison Agent

Intact Insurance
Montreal, QC
05.2022 - 02.2023
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Made appointments with interested customers according to schedule availability.
  • Educated customers about product or service offerings meeting individual needs.
  • Took messages and transferred calls to the insurance agents department.
  • Followed script to share product features, pricing and benefits.

Sales Representative

Guess Inc.
Laval, QC
07.2021 - 07.2022
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.

Sales Associate

Bath and Body Works
Montreal, QC
08.2019 - 07.2021
  • Built trusting relationships with customers by making personal connections.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Answered incoming telephone calls to provide store, products and services information.

Marketing Intern

RDTS
Laval, QC
03.2019 - 06.2019
  • Supported marketing team in developing promotional strategies and targeted campaigns.
  • Performed research to analyze customer behavior, purchasing habits, trends and preferences.
  • Provided administrative support to marketing team members, fostering timely project completion.

Floor Staff Member/Babysitter

Gym Extreme Evolution
Laval, QC
10.2017 - 12.2018
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.

Education

Certificate - Residential Real Estate

Collège Immobilier Du Québec
09-2024

L.L.L - Civil Law

University of Ottawa
Ottawa, ON
05-2024

DEC - Applied Social Sciences And Humanities

Collège Montmorency
Laval, QC
05.2021

High School Diploma -

College Letendre
Laval
06.2018

Skills

  • Opening and Closing Procedures
  • Sales
  • Prospecting Skills
  • Effective Customer Upselling
  • Email and Telephone Etiquette
  • Negotiation and Persuasion
  • Verbal and Written Communication
  • Customer Service
  • Legal Terminology
  • Case Summaries
  • Database Searching
  • Critical Thinking
  • Complex Problem Solving

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Accomplishments

  • President for University of Ottawa's association for equity and access to justice. 2023-2024
  • Vice President of Finance for University of Ottawa's association for equity and access to justice. 2022-2023
  • Vice President of external affairs for University of Ottawa's association for law students from the Middle East and North Africa. 2022-2023
  • Part of University of Ottawa’s aboriginal law cercle. 2022-2023
  • Recognized as associate of the year for outstanding performance and team contributions as well as the highest SPH of the province. 2022
  • Accomplished quite a bit of volunteer work such as fund raisers and working with the youth. 2018-present
  • Completed numerous business and entrepreneurship courses. 2020

Certification

  • First Aid / CPR Training
  • Child Care Certification

Timeline

Liaison Agent

Intact Insurance
05.2022 - 02.2023

Sales Representative

Guess Inc.
07.2021 - 07.2022

Sales Associate

Bath and Body Works
08.2019 - 07.2021

Marketing Intern

RDTS
03.2019 - 06.2019

Floor Staff Member/Babysitter

Gym Extreme Evolution
10.2017 - 12.2018

Certificate - Residential Real Estate

Collège Immobilier Du Québec

L.L.L - Civil Law

University of Ottawa

DEC - Applied Social Sciences And Humanities

Collège Montmorency

High School Diploma -

College Letendre

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