Zoe Kuhmayer
Salmon Arm,BC
Summary
Proven leader with a knack for enhancing customer experiences, as demonstrated at Top Jimmy's through exceptional service and accuracy in transactions
Skilled in computer fundamentals and team collaboration, consistently driving improvements and fostering positive relationships. Achieves results by leveraging a blend of technical know-how and interpersonal skills, ensuring high levels of guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
Top Jimmy's
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced team efficiency by taking on additional responsibilities when necessary.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upheld strict safety standards in all aspects of work, minimizing accidents or injuries.
- Recognized as a dependable team member, consistently arriving on time and prepared for shifts.
Hostess
Cowboys Music Festival
07.2024 - 07.2024
- Enhanced customer experience with estimated wait times during busy periods.
- Successfully handled high-volume workload by effectively managing customer expectations, resulting in a reduction of customer service complaints.
- Assisted with managing and organizing crowded queues effectively.
- Proactively reported instances of suspicious or hazardous conduct to security personnel.
- Executed tasks as directed and seamlessly transitioned into different work surroundings.
Hostess
The Casbah
11.2021 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
Sales Associate
TELUS Spark
05.2022 - 09.2022
- Enhanced customer experience by arranging racks and shelves for optimal visual appeal, promoting specific merchandise in-store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers
Cashier
Flying Squirrel Trampoline Park
07.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a safe environment in the courtroom by enforcing safety protocols
- Ensured customer compliance with safety measures by facilitating waiver signings and promoting safety policies.
- Maintained compliance with COVID-19 guidelines.
Education
High School Diploma -
Discovering Choices
Calgary, AB06.2024
Skills
- Possesses a strong knowledge of computer fundamentals
- Understands personal strengths and weaknesses, constantly striving to make improvements
- Responds quickly to new, instructions, situations, or procedures
- Displays energy and vitality in performing daily responsibilities
- Consistent, dependable and accurate in carrying out responsibilities
- Is a natural leader, and works well in a team
- Shows diligence and passion for the workplace
Languages
English
Full Professional
Timeline
Cashier
Top Jimmy's
07.2024 - Current
Hostess
Cowboys Music Festival
07.2024 - 07.2024
Sales Associate
TELUS Spark
05.2022 - 09.2022
Hostess
The Casbah
11.2021 - 11.2022
Cashier
Flying Squirrel Trampoline Park
07.2021 - 10.2021
High School Diploma -
Discovering Choices
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