Zoe Kennedy

Toronto,ON

Summary

Dedicated retail specialist with demonstrated strengths in customer service, time management and employee management. Good at troubleshooting problems and building successful solutions for both customers and staff. With previous experience in event planning and public relations, grew from a store manager to the head of operations for a small company and helped initiate growth, create new employee structures, and develop the in-house brand.

Overview

years of professional experience

Work History

Retail And Operations Director, Store Manager

Dutil Denim Shop

01.2019 - 01.2024

Employed conflict management techniques to optimize customer satisfaction and retention both in-person and online
Worked across departments from E-commerce, Store Operations, and Marketing to coordinate cohesive branding/experience for the customer
Organized regular inventory counts to keep records accurate and identify supply needs or loss points
Managed inventory buying for both core stock and seasonal items based on stores needs and projections, reducing the cost of incoming inventory to better meet the companies needs
Main contact for all brand communication and professional communication of the company.
Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
Led, supervised and provided strategic direction for workforce of 15 employees.

Department Supervisor

COS

01.2018 - 01.2019

Filled in for upper management, handling routine operations and special projects with knowledgeable leadership
Maintained sales floor presence, greeted customers, answered questions and assisted with purchases
Motivated team performance with hands-on leadership style
Monitored inventory levels and maintained the floor presentation
Kept employees satisfied and working hard through consistent training, mentoring and support.

Event Assistant

Beyond8

01.2017 - 01.2018

Gave feedback to event organizers about execution, problems and intern usage to help improve future events
Met pre-event schedule demands, helping to coordinate vendor operations and supply deliveries during New York Fashion week shows and presentations
Managed up to 20 people at a time during set-up/take-down
Worked a variety of events at NYFW, from runway to presentations with clients including Pyer Moss, Greta Constantine, and Reebok.

Accessories Team Member

Bollare

01.2015 - 01.2016

Supported team with administrative functions, including client correspondence and event coordination
Shadowed PR executives and managers to gain exposure to industry events and best practices including preview events for Press
Responded to requests for product and marketing materials from media and designated appropriate journalists and media members
Pulled gifting items and tracked press when released or worn to provide brands with images
Assisted all departments when needed including Fashion, Beauty, and Digital.

Education

BA - Communication

Drexel University

Philadelphia, PA

01.2018

Diploma -

Vancouver Film School