Zoe Hind
Cambridge,ON
Summary
Detail-oriented professional with a history of providing effective administrative support, ensuring smooth office operations through organization and communication. Proven ability to collaborate with team members, adapt to changing needs, and excel in recordkeeping and time management. Personable and adaptable individual with a strong ability to connect with others, foster positive relationships, and apply human relations principles in effective communication, conflict resolution, and team coordination. Committed to enhancing workplace culture and facilitating smooth interpersonal interactions to make a meaningful impact.
Overview
3
3
years of professional experience
Work History
Team Member
Toyota Motor Manufacturing
11.2024 - Current
- Worked effectively under pressure during peak periods of production demand while maintaining attention to detail.
- Communicated effectively with supervisors regarding any potential roadblocks or concerns related to workflow or goal achievement.
- Maintained a clean and safe working environment by following company safety protocols and guidelines.
- Assisted in training new employees, sharing knowledge of factory operations and best practices.
- Streamlined assembly processes by implementing lean manufacturing techniques, reducing downtime and increasing productivity.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Performed quality checks on finished products to identify and address discrepancies.
Receptionist/Administrative Clerk
Waterloo Nissan
02.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, and photocopying.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Maintained accurate filing systems for documents such as invoices, contracts, and car files.
- Handled administrative duties such as data entry, preparing reports, and photocopying materials.
- Assisted with accounting department by entering vehicle pricing, invoices, receipts and taking payments
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Host/Food Runner
The Underwing Restaurant
09.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Key Holder
Boathouse
09.2022 - 02.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Human Services
Conestoga College
Kitchener, ON01.2023
Skills
- Data entry
- Computer skills
- Office administration
- Microsoft Programs
- Customer service
- Time management
- Filing
- Documentation and reporting
- Scheduling
- Leadership qualities
Timeline
Team Member
Toyota Motor Manufacturing
11.2024 - Current
Receptionist/Administrative Clerk
Waterloo Nissan
02.2024 - 11.2024
Host/Food Runner
The Underwing Restaurant
09.2023 - 02.2024
Key Holder
Boathouse
09.2022 - 02.2024
Human Services
Conestoga College
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