Zoe Hills
Salmon Arm,BC
Summary
Adept at fostering customer loyalty and boosting sales, I excelled as a Server/Bartender at Don Cherry's Sports Grill, demonstrating strong multitasking abilities and a commitment to excellence. My skills in efficient workflow management and genuine hospitality, coupled with a proficiency in POS systems, significantly enhanced guest experiences and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Don Cherry's Sports Grill
06.2022 - 06.2023
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Server/Bartender
Marten Brewing Co
10.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host/Server/Bartender
Moxies Bar & Grill
11.2015 - 11.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Rutland Senior Secondary School
Kelowna, BC05.2017
Skills
- Adapts easily to new situations and is comfortable with change
- Reliable and takes commitment seriously
- Caring and people orientated
- Orderly and has strong organization skills
- Used to working at a fast pace and handles stress well
Objective
To secure a position at an establishment that can use my knowledge and skills to their full capabilities while broadening my own horizons.
Certification
- CPR
- Group/Personal Trainer
- Serving it right
References
Jeremy Roth Manager/Owner at Don Cherry's Vernon
jeremy@noirkitchen.com
(250) 643-0876
Timeline
Server/Bartender
Don Cherry's Sports Grill
06.2022 - 06.2023
Server/Bartender
Marten Brewing Co
10.2020 - 04.2022
Host/Server/Bartender
Moxies Bar & Grill
11.2015 - 11.2019
High School Diploma -
Rutland Senior Secondary School
- CPR
- Group/Personal Trainer
- Serving it right
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