Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
References
Generic

ZOE HARRIS

St. Albert

Summary

Customer Service and Retail Professional with 9+ years experience: dedicated managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Is highly conscientious, receptive, eager and accountable.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Multi-Unit General Manager

SKECHERS Retail
07.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and KPI goals for two concept stores.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed two diverse teams of 40+, fostering positive work environments and high employee satisfaction. High retention, low turnover.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and implemented strategies to increase sales and profitability.


Store Manager

SKECHERS Retail
01.2017 - 07.2022
  • Responsible meeting/exceeding company KPI's including, but not limited to, sales, payroll, conversion, apparel %, accessories %
  • Ensuring operational excellence and company standards are consistently adhered to.
  • Leading and developing a customer focused culture.
  • Responsible for full employee cycle (recruitment, onboarding, training, development, and retention.)
  • Implementing company policy and adhering to standard in both Operational and Administrative responsibilities.
  • Proactively identifying productivity gaps and devising creative solutions and strategies.
  • Managed inventory control, P&L, cash control, and store opening and closing procedures.

Assistant Manager

Skechers
11.2016 - 12.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Read and analyzed weekly product reports to dissect trends in each division of sales to better support the business.

Education

High School Diploma -

East Antigonish Academy
Monastery
08-2015

Skills

  • Creative/Industrious
  • Goal & Detail oriented
  • Team Leadership
  • Sales Management
  • Problem Resolution
  • Operations Management
  • Time Management
  • Training and Coaching

Accomplishments

  • Successfully improved 3 concept stores from the bottom 10 stores in Canada to the top 5 through people development and operational excellence
  • Reduced shrink year-over-year through operational process and training
  • Produced top KPIs including accessory % to sales, conversion, leverage and Google reviews
  • Developed multiple people into higher roles through training and development
  • District peer support and cross training. Primary point person for novice store managers
  • Led and assisted store resets for troubled stores
  • New store opening coordinator

Certification

  • CPR/AED Certification

Timeline

Multi-Unit General Manager

SKECHERS Retail
07.2022 - Current

Store Manager

SKECHERS Retail
01.2017 - 07.2022

Assistant Manager

Skechers
11.2016 - 12.2016

High School Diploma -

East Antigonish Academy

References

Available upon request.
ZOE HARRIS