ZOE HARRIS
St. Albert
Summary
Customer Service and Retail Professional with 9+ years experience: dedicated managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Is highly conscientious, receptive, eager and accountable.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
SKECHERS Retail
07.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and KPI goals for two concept stores.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed two diverse teams of 40+, fostering positive work environments and high employee satisfaction. High retention, low turnover.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
Store Manager
SKECHERS Retail
01.2017 - 07.2022
- Responsible meeting/exceeding company KPI's including, but not limited to, sales, payroll, conversion, apparel %, accessories %
- Ensuring operational excellence and company standards are consistently adhered to.
- Leading and developing a customer focused culture.
- Responsible for full employee cycle (recruitment, onboarding, training, development, and retention.)
- Implementing company policy and adhering to standard in both Operational and Administrative responsibilities.
- Proactively identifying productivity gaps and devising creative solutions and strategies.
- Managed inventory control, P&L, cash control, and store opening and closing procedures.
Assistant Manager
Skechers
11.2016 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Read and analyzed weekly product reports to dissect trends in each division of sales to better support the business.
Education
High School Diploma -
East Antigonish Academy
Monastery08-2015
Skills
- Creative/Industrious
- Goal & Detail oriented
- Team Leadership
- Sales Management
- Problem Resolution
- Operations Management
- Time Management
- Training and Coaching
Websites
Accomplishments
- Successfully improved 3 concept stores from the bottom 10 stores in Canada to the top 5 through people development and operational excellence
- Reduced shrink year-over-year through operational process and training
- Produced top KPIs including accessory % to sales, conversion, leverage and Google reviews
- Developed multiple people into higher roles through training and development
- District peer support and cross training. Primary point person for novice store managers
- Led and assisted store resets for troubled stores
- New store opening coordinator
Certification
- CPR/AED Certification
Timeline
Multi-Unit General Manager
SKECHERS Retail
07.2022 - Current
Store Manager
SKECHERS Retail
01.2017 - 07.2022
Assistant Manager
Skechers
11.2016 - 12.2016
High School Diploma -
East Antigonish Academy
References
Available upon request.