Zoe Gibb
Victoria,BC
Summary
Dynamic and results-driven Restaurant Manager with a proven track record of success in overseeing operations, leading teams, and delivering exceptional customer service. Possesses strong organizational and communication skills, with a keen eye for detail.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Browns Socialhouse
Victoria, BC
01.2023 - Current
- Developed strategies for improved operational efficiency and customer satisfaction.
- Coordinated and facilitated dining services for a room of 100 or more patrons, maintaining a high level of customer service to uphold customer satisfaction
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Voluntarily attended seminars in a wide variety of topics, including: Guest Interaction, Coaching and Communication, and Hiring and Selection.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Server
Browns Socialhouse
Victoria, BC
05.2021 - Current
- Performed independently in a time sensitive environment, remaining composed and professional to ensure high-levels of customer satisfaction
- Proudly cultivated professional relationships with patrons, vendors, and local business owners
- Created and prioritized tasks to maximize effectiveness and impact amidst limited resources.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Lead Barista
Bubby Rose Cafe
Victoria, BC
08.2021 - 05.2024
- Conducted weekly meetings with baristas to discuss any concerns or issues they had encountered throughout the week.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Ordered and received supplies to restock beverage items.
- Input orders into point of sale system and handled customer payments.
Education
High School Diploma -
Highland Secondary
Comox, BC06-2017
Skills
- Demonstrated the ability to manage multiple priorities while upholding order in a systematic approach
- Adaptable to working alongside others
- Eager to encourage and cultivate a highly productive team
- Responsible and punctual
- Committed to delivering high quality work
- Strong verbal and communication skills
- Assignment Delegation
- Order coordination and management
References
References available upon request.
Timeline
Restaurant Manager
Browns Socialhouse
01.2023 - Current
Lead Barista
Bubby Rose Cafe
08.2021 - 05.2024
Server
Browns Socialhouse
05.2021 - Current
High School Diploma -
Highland Secondary
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