Zoe Fiola
120 Rouge Rd - Winnipeg,Manitoba
Summary
Dependable volunteer and Military member that applies excellent relationship-building, community health/ need based services, communication and project management skills to garner attention for important patient/ community member concerns. Talented leader experienced in fundraising, planning, organizing activities related to the cadet program. While mentoring and developing fellow co-workers and youth.
Overview
8
8
years of professional experience
Work History
Director of Communications and Media Relations
Helping Hand Warriors
Winnipeg, MB
05.2021 - Current
- Digital social media coordinator for our non-profit's Facebook and Instagram pages.
- Planned and coordinated numerous community walks to deliver hygiene, food, clothing and harm reduction items to Winnipeg's less fortunate.
- Prepared nutritious snacks and meals for Winnipeg's less fortunate.
- Provided information regarding services for emergency housing, job and food assistance for community members.
- Checking on vulnerable community members, offering companionship, and handling individual needs.
- Developed and implemented successful fundraising approaches.
- All work is volunteered time to the community members.
- On the job experience with outreach to our city's unhoused community.
Lieutenant - Cadet Instructor Cadre
Canadian Armed Forces
04.2019 - Current
- Training Officer for youth aged 12-18 years.
- Experience in the professional development of youth and young adults.
- Experience in the roles of Platoon O, Training O, Standards O.
- Evaluated and developed training programs and instructors (cadets). Recommended improvements to upper management to enhance effectiveness.
- Collaborated with instructors to include personal twists to their lessons.
- Adjusted and adapted instructional and delivery strategies according to student needs during times of schedule interference due to unforeseen circumstances.
- Acted as training subject matter expert in schedules, operational orders for weekend/overnight activities and all 5 training levels of the Army Cadet Program.
- Identified training needs and planned classes accordingly using schedules
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Analyzed instructor, student and class trends to make proactive decisions about program operations.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Medical Office Assistant
Dr Chris Warrack, MD - Clinique St. Boniface Clinic
Winnipeg, Manitoba
04.2019 - 06.2023
- Directed patients to exam rooms, prepared and assisted the physician for examinations.
- Gathered and communicated patient data from other health facilities, pharmacies and physician's for filing by electronic/manual fax, email and mail.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Used Input Health to schedule appointments. Including check-in, check-out and payments for billing.
- Communicated and coordinated billing with third party insurance companies/ drug representatives.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Cashier
Sobey's
Winnipeg, Manitoba
09.2015 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, give ingredient ideas, join reward programs and address concerns.
- Worked closely with shift manager and fellow employees to solve problems and handle customer concerns.
Education
Certificate(s) - Professional Photography
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.2018
Canadian Armed Forces - Cadet Instructor Cadre -
Professional Development
Winnipeg, MBSkills
- Teamwork and Collaboration
- Effective Working Relationships
- Program Evaluation and Improvements with Accurate Documentation
- Verbal and Written Communication
- Youth Outreach
- Administrative Support
- Event Support & Planning
- Activity Planning
- Personnel Management
- Misson driven
- Class 5 license
- Leadership
- Team Professional Development
Timeline
Director of Communications and Media Relations
Helping Hand Warriors
05.2021 - Current
Lieutenant - Cadet Instructor Cadre
Canadian Armed Forces
04.2019 - Current
Medical Office Assistant
Dr Chris Warrack, MD - Clinique St. Boniface Clinic
04.2019 - 06.2023
Cashier
Sobey's
09.2015 - 04.2018
Certificate(s) - Professional Photography
Red River College of Applied Arts, Science And Technology
Canadian Armed Forces - Cadet Instructor Cadre -
Professional Development
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