Zoe Doyle
Montreal,QC
Summary
I am an experienced professional with a diverse background encompassing roles in customer service, hospitality, supervision, and travel consultancy. Strong communication skills enable efficient inquiry resolution as demonstrated by my ability to manage an international team of customer service specialists. My commitment to client satisfaction is also seen in the attention to detail and problem-solving skills that are needed when handling critical client data in a fastpaced and ever-changing environment. I am dedicated to delivering top-notch results in every aspect of my job.
Overview
9
9
years of professional experience
Work History
Freelance Makeup Artist
Self-Employed
Toronto, ON
06.2015 - Current
- Conducting comprehensive consultations with clients prior to makeup sessions, actively listening to their needs, preferences, and concerns, and providing guidance and recommendations to help them achieve a look tailored to their individual preferences, skin types, and occasion requirements
- Communicating clearly and transparently with clients regarding pricing and fee structures, discussing payment options, and providing detailed invoices or receipts to ensure mutual understanding and agreement.
Order Entry Processor
CTC
Montreal, Quebec
04.2024 - 07.2024
- Coordinated with warehouse personnel regarding storage location of products and availability for shipping purposes.
- Provided support to other departments within the organization as needed.
- Assisted with problem resolution related to ordering issues or customer complaints.
- Created shipping documents such as bills of lading, packing lists and manifests.
- Ensured compliance with company policies regarding security protocols when entering confidential data into the system.
Data Entry Specialist
Flighthub
Montreal, QC
11.2021 - 04.2024
- Ensure precise and swift input of case data for Loss Prevention
- Collaborate with fellow data entry agents for effective Q&A sessions, and implement modifications on cases with precision
- Deliver detailed reports to supervisors on a daily basis
- Using the in-house client reservation database, creating and entering chargeback cases.
Front Desk Staff/Night Auditor
Cartier Place Suite Hotel
Ottawa, ON
11.2018 - 01.2019
- Ensure efficient check-in and check-out processes for guests
- Use the hotel's in-house reservations systems to conduct nightly audits of guest information to ensure accuracy for upcoming check-ins and checkouts
- Perform general office administrative tasks including sorting mail, copying and scanning documents, and managing phone calls and emails.
Education
Makeup Artist Certificate - Makeup Art and Design
C|MU College of Makeup Art and Design
Toronto05.2015
Skills
- Clerical Support
- Data Entry
- Data Reporting
- Microsoft Office
- Time Management
- Makeup Application
- Special Effects
Languages
English
Native/ Bilingual
French
Limited
Timeline
Order Entry Processor
CTC
04.2024 - 07.2024
Data Entry Specialist
Flighthub
11.2021 - 04.2024
Front Desk Staff/Night Auditor
Cartier Place Suite Hotel
11.2018 - 01.2019
Freelance Makeup Artist
Self-Employed
06.2015 - Current
Makeup Artist Certificate - Makeup Art and Design
C|MU College of Makeup Art and Design
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