Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zoe Couillard

Kagawong

Summary

Versatile and driven professional with over 5 years of experience owning and operating a successful wellness and beauty spa, combined with a background as a ranch hand equals well-rounded skills in both physically and mentally intensive work.

Overview

7
7
years of professional experience

Work History

Student Ranch Hand

Honora Bay Riding Stable
06.2025 - 08.2025
  • Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
  • Herding 20 horses inside and outside of stables daily for trail rides.
  • Responsible for maintaining a safe and enjoyable environment before, during, and after trail rides for customers.
  • Ensuring all horse equipment is up to standard and safe for riders to depart on.
  • Provided comprehensive care for 20 horses including grooming, feeding, exercising, and medical attention as needed.
  • Repaired equipment and animal living spaces.
  • Aided in maintaining a positive workplace culture by fostering open communication channels among team members at all hierarchical levels.
  • Maintained well-groomed trails to provide a smoother ride for guests and prevent potential hazards.
  • Leveraged knowledge of equine behavior to match guests with appropriate horses, resulting in increased rider confidence and satisfaction.
  • Ensured rider safety by providing thorough pre-ride instructions and assessing each rider's skill level.

Owner/Operator

Bare Naked Beauty
07.2020 - 04.2025
  • Business Planning and Strategy
  • Vision and Goals: Establish clear short-term and long-term business objectives to guide growth and direction.
  • Market Research: Conduct thorough analysis of target market and audience to tailor services and products effectively.
  • Competitive Analysis: Monitor industry trends and competitor activities to maintain the spa's appeal, customer retention, and relevance in the market.
  • Operations Management
  • Daily Operations: Ensure seamless spa operations by managing scheduling, service delivery, and inventory control.
  • Staffing: Recruit, train, and retain skilled professionals, including massage therapists, nail technicians, and front desk staff.
  • Customer Service: Provide exceptional service to foster long-term client relationships and effectively resolve customer complaints.
  • Financial Management: Develop and manage budgets, track expenses, oversee profits and losses, and make necessary adjustments for financial health.
  • Marketing and Branding
  • Advertising: Create and execute targeted advertising campaigns across both physical and online platforms to attract new clients.
  • Social Media & Online Presence: Cultivate a robust presence on platforms such as Instagram, Facebook, and Google Reviews to engage with clients and showcase services effectively.
  • Compliance and Licensing
  • Legal Compliance: Adhere to all Public Health and Safety regulations to ensure a safe environment for clients and staff.
  • Licenses and Permits: Keep all business licenses, health and safety certifications, and employee qualifications current and compliant.
  • Financial Oversight
  • Cash Flow Management: Guarantee timely payment of bills, taxes, and payroll to maintain financial stability.
  • Profitability: Conduct regular financial performance analyses to ensure profitability and identify opportunities for improvement.
  • Customer Relations
  • Client Engagement: Foster strong relationships with customers by actively gathering feedback and implementing improvements based on their suggestions.
  • Personalized Services: Provide customized packages and services tailored to individual client preferences to enhance satisfaction and loyalty.
  • Spa Maintenance and Upkeep
  • Facility Management: Maintain a clean and well-kept spa environment, ensuring high-quality equipment is in optimal working condition.
  • Product Inventory: Oversee the management of skincare and wellness products, as well as tools necessary for treatments and services.
  • Innovation and Expansion
  • New Services or Offerings: Expand the range of treatments and products in response to market demand to meet client needs.
  • Technology Integration: Implement new technologies, such as online scheduling systems and automated customer communication, to enhance operational efficiency.
  • Community Engagement
  • Networking: Establish connections with local businesses and organizations to generate referral traffic and enhance community ties.
  • Events and Workshops: Organize events and workshops to showcase new services and products, educate clients, and strengthen the spa's presence in the community.
  • Staff Development
  • Training: Provide ongoing training for staff to uphold high standards of service and enhance skill sets.
  • Motivation: Foster a motivating work environment by ensuring staff are well-compensated and satisfied in their roles.

Dock Worker

Kagawong Municipal Marina
06.2018 - 09.2018
  • Customer Service
  • Open and close marina facilities daily.
  • Assist boaters with docking, mooring, and launching vessels.
  • Provide information about marina services, local attractions, and safety guidelines.
  • Process payments for docking, fuel, pump outs, ice cream, and other marina services.
  • Monitor and respond to VHF radio communications.
  • Marina Maintenance
  • Perform daily checks of docks, ramps, fuel systems, and shower house.
  • Clean and maintain marina facilities, including washrooms, showers, and docks.
  • Refuel boats and handle fuel safely, following environmental and safety regulations.
  • Report incidents, accidents, or damage to the marina supervisor.
  • Help enforce marina rules and safety regulations.
  • Safety and Emergency Response
  • Monitor weather conditions and advise boaters of potential hazards.
  • Assist in emergency situations (e.g., boat accidents, medical incidents).

Education

High School Diploma -

Manitoulin Secondary School
M'Chigeeng, ON
06-2020

Skills

  • Operations management
  • Business planning
  • Strong leadership
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Strong work ethic
  • Dependable and reliable

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Student Ranch Hand

Honora Bay Riding Stable
06.2025 - 08.2025

Owner/Operator

Bare Naked Beauty
07.2020 - 04.2025

Dock Worker

Kagawong Municipal Marina
06.2018 - 09.2018

High School Diploma -

Manitoulin Secondary School

Similar Profiles

CREATE PROFILE
Zoe Couillard