Zoe Cassidy
Calgary
Summary
Diligent caregiver with strong background in special needs care. Successfully supported individuals with diverse needs, fostering inclusive and nurturing environment. Demonstrated patience and empathy while employing behavioral management techniques and individualized care plans.
Overview
7
7
years of professional experience
Work History
Special Needs Caregiver
06.2023 - Current
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Prepared meals and snacks to provide proper nutrition and hydration.
Childcare Provider
Various Families
08.2017 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Insurance Associate
Cooperators
10.2023 - 10.2024
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Effectively managed a high volume of customer inquiries by utilizing strong organization skills and multitasking capabilities.
- Provided exceptional customer service through active listening skills and empathetic responses to client concerns or frustrations.
Waitress/Food Prep Cook
Icebreaker Lounge
09.2021 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
Springbank Community Highschool
Springbank, AB06-2023
Skills
- Activity planning
- Behavior management
- Meal preparation
- Non-verbal communication
- Childcare experience
- Customer service
- Time management
- Safe food handling
Timeline
Insurance Associate
Cooperators
10.2023 - 10.2024
Special Needs Caregiver
06.2023 - Current
Waitress/Food Prep Cook
Icebreaker Lounge
09.2021 - 05.2023
Childcare Provider
Various Families
08.2017 - Current
High School Diploma -
Springbank Community Highschool
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