Zoe Birkett
Langley,BC
Summary
Dynamic leader with proven success at Frick and Frack, enhancing team productivity and customer satisfaction through exceptional service and efficient workflow management. Expert in inventory control and fostering a culture of excellence, I excel in multitasking and adaptability, driving operational improvements and mentoring staff towards achieving excellence.
Overview
7
7
years of professional experience
Work History
Supervisor/Server/Bartender Shift Manager
Frick and Frack
04.2021 - 07.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Supervisor/Server/Prep Line Cook
Peters Pasta
07.2017 - 08.2023
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Served food and beverages promptly with focused attention to customer needs.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Server/Host
Match Eatery & Public House
11.2019 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Skills
- Training and mentoring
- Inventory Control
- Multitasking Abilities
- Time Management
- Excellent Communication
- Adaptability and Flexibility
- Goal-Oriented
- Reliability
- Exceptional customer service
- Liquor, beer, and wine knowledge
Timeline
Supervisor/Server/Bartender Shift Manager
Frick and Frack
04.2021 - 07.2024
Server/Host
Match Eatery & Public House
11.2019 - 03.2020
Supervisor/Server/Prep Line Cook
Peters Pasta
07.2017 - 08.2023
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