Zoe Belgrave
Toronto,ON
Summary
Adept at enhancing workplace productivity and efficiency, demonstrated through a history of exceeding production targets at Aritzia Warehouse Sale. Skilled in customer service and product packaging, with a proven track record of improving customer satisfaction and loyalty at Digicel Barbados. Brings a blend of strong organizational skills and effective communication, contributing to team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Production Worker
Aritzia Warehouse Sale
Vaughan, ON
10.2024 - 01.2025
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted in the package and processing and shipping of sales during high demand season.
- Assist with other departments to make target requirements.
Production Worker
Lush Fresh Handmade Cosmetics
Toronto, ON
08.2024 - 10.2024
- Assisted in the making and packaging of products during the high demand season.
- Operated machinery to meet production targets and ensure timely delivery of products.
- Conducted quality control checks to uphold product
- Maintained a clean and organized warehouse environment.
Customer Service Representative
Digicel Barbados
Barbados
06.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
KM2 Solutions
Barbados
06.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Assistant
Paradise Beauty Supply
Barbados
04.2021 - 05.2022
- Stocked shelves with merchandise and ensured items were properly labeled.
- Processed transactions using cash register and handled cash and card payments.
- Monitored inventory levels and reported low stock to management.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer complaints in a friendly and professional manner.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Grade B - Office Administration
Community College
Barbados 09.2022
Grade 2 - English Language
Coleridge & Parry Secondary
Barbados 06.2022
Grade 2 - Business Administration And Management
Coleridge & Parry Secondary
Barbados 06.2022
Grade 3 - Information Technology
Coleridge & Parry Secondary
Barbados06.2022
Skills
- Workplace cleanliness
- Customer Service
- Product packaging
- Heavy lifting
Timeline
Production Worker
Aritzia Warehouse Sale
10.2024 - 01.2025
Production Worker
Lush Fresh Handmade Cosmetics
08.2024 - 10.2024
Customer Service Representative
Digicel Barbados
06.2023 - 07.2024
Customer Service Representative
KM2 Solutions
06.2022 - 05.2023
Retail Assistant
Paradise Beauty Supply
04.2021 - 05.2022
Grade B - Office Administration
Community College
Grade 2 - English Language
Coleridge & Parry Secondary
Grade 2 - Business Administration And Management
Coleridge & Parry Secondary
Grade 3 - Information Technology
Coleridge & Parry Secondary