Zoë Campbell
Victoria,BC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Avenues Access
Edmonton, Alberta
05.2025 - Current
- Processed payroll efficiently, ensuring accurate and timely compensation for all employees.
- Exhibited strong attention to detail, contributing to the seamless execution of administrative duties.
Manager
The Woodrack Cafe
Edmonton, Alberta
10.2024 - 04.2025
- Supervised daily operations, ensuring a smooth workflow and efficient service.
- Implemented quality control measures to uphold product and equipment standards.
- Recruited and trained new staff on cafe policies and customer service protocols.
- Maintained cleanliness and organization of the café environment to ensure customer and staff safety.
- Managed inventory levels, optimizing orders to meet demand and reduce waste.
- Oversaw marketing initiatives that increased brand awareness and boosted sales.
Server
Sage Hayward Vineyards
Saturna, British Columbia
05.2024 - 10.2024
- Delivered exceptional customer service in high-pressure vineyard restaurant environment.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Collaborated with kitchen staff to ensure timely delivery of food and accommodate special requests.
- Educated guests on vineyard history and wine production techniques during visits.
- Executed opening and closing duties, including setup and restocking for events.
- Took accurate orders from customers in a prompt manner.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Greeted customers, addressed inquiries, and recommended specials to enhance profitability.
Barista
The Woodrack Cafe
Edmonton, Alberta
09.2017 - 04.2024
- Maintained organized workspace ensuring a welcoming atmosphere for staff and customers.
- Processed transactions efficiently by operating cash register accurately.
- Adhered to food safety standards to uphold product quality consistently.
- Managed daily morning rush through efficient, calm customer service delivery.
- Memorized specialty coffee recipes and seasonal offerings to enhance service speed.
- Applied upselling techniques to boost sales of bakery items and drinks.
- Cultivated relationships with regular customers by recognizing preferences and needs.
Education
High School Diploma -
Strathcona High School
Edmonton, AB06-2023
Skills
- Quality control
- Staff training
- Attention to detail
- Problem solving
- Effective communication
- Team leadership
- Sales promotion
- Menu knowledge
- Customer service
- Order accuracy
Certification
- First Aid certificate 2025-2028
- Serving It Right certificate 2024-2029
- Preserve 2023-2028
References
References available upon request.
Timeline
Administrative Assistant
Avenues Access
05.2025 - Current
Manager
The Woodrack Cafe
10.2024 - 04.2025
Server
Sage Hayward Vineyards
05.2024 - 10.2024
Barista
The Woodrack Cafe
09.2017 - 04.2024
High School Diploma -
Strathcona High School